Flight delay and cancellation compensation, Virgin Atlantic ONLY

JPears

haslehurst wrote: »

Is this the court working to Virgins benefit? Horsham is v.close to Crawley so why should Virgin get a local court but claimants have to give up an entire day, some will certainly have to give up 2 for travelling. Wouldn't it make sense to have a NW court gven it was a flght to Manchester?

I thought, as an individual versus business, you had the right to hearing being held at your local court?

vln

Hi - no date has been given yet.

animalcracker

Some great info here but still not quite sure on things.... sorry!

Had the VS replay - the aircraft scheduled to operate our flight had unexpected tech issue during its previous journey with the engine electronic control unit - discovered just before it departed India. Part wasn't immediately available - but fault finally rectified allowing aircraft to continue to London.
Good old VS rearranged their fleet to minimise delay so we could continue on our journey - although that did give us a delay of 12 hours before we left London.

Not sure if the part at fault is EC - VS say it was unforeseen and not inherent in the normal operation of the aircraft.

As this was all on the flight before our flight are we wrong to take this further?

Can't find anything about the actual part making it an EC or not when it fails.

Thanks in advance.
AC

dawo1973

Sorry if already posted somewhere, but could I ask, when sending the NBA to virgin, what address do you send to? any help appreciated.

purple_icecream

Vauban wrote: »

You should have been sent a copy of Virgin's preliminary defence, within 28 days of the initial action being served on Virgin. (This will be perhaps a two page document).

The allocation questionnaire comes next, which you have just filled in, requesting the claim be put on the small claims track and heard in your local court. (And whether you are content to have mediation.)

Next will be in a few weeks when the mediation people will get in touch (at which sometimes the airlines settle, but often it's a bit of a waste of time). And following that you will get a date from your local court for a hearing (with a deadline for the submission of your bundle of paperwork). But that will be a few months away, most likely.

Read up on the tread "Taking the airlines to court" which has some useful links.

I selected the mediation option so why will I get a date from the court for a hearing?
How do I prepare for the mediation phone call? Will I get a date for it or does it come out of the blue? Do I have to research Wallentin-Hermann which others speak of, as currently it is all gobbledegook to me?
Do I have to pay a hearing fee if it goes to court considering I chose the mediation option?
Thank you for your help guys, I feel like a fish out of water and will be stuck for words if I get a call, but I feel determined to follow this through.

purple_icecream

dawo1973 wrote: »

Sorry if already posted somewhere, but could I ask, when sending the NBA to virgin, what address do you send to? any help appreciated.

I sent mine to:
Virgin Atlantic Airways Ltd
The Office
Manor Royal
Crawley
RH10 9NU

JPears

purple_icecream wrote: »

I selected the mediation option so why will I get a date from the court for a hearing?
How do I prepare for the mediation phone call? Will I get a date for it or does it come out of the blue? Do I have to research Wallentin-Hermann which others speak of, as currently it is all gobbledegook to me?
Do I have to pay a hearing fee if it goes to court considering I chose the mediation option?
Thank you for your help guys, I feel like a fish out of water and will be stuck for words if I get a call, but I feel determined to follow this through.

I think Vauban explained it quite clearly. Without wishing to be rude or discouraging, if you are struggling with that then court hearing could be too much? No offence meant, just being practical.

scousekid

haslehurst wrote: »

Is this the court working to Virgins benefit? Horsham is v.close to Crawley so why should Virgin get a local court but claimants have to give up an entire day, some will certainly have to give up 2 for travelling. Wouldn't it make sense to have a NW court gven it was a flght to Manchester?

I agree with Haslehust. I do not like the idea of the hearing being in Horsham probably using the same judge for all cases heard. This does not feel right to me.

flor2012

scousekid wrote: »

I agree with Haslehust. I do not like the idea of the hearing being in Horsham probably using the same judge for all cases heard. This does not feel right to me.

Me neither, if there are a number of cases all together they will probably go with a big legal team. They are certainly determined to defend our flight. I won't give up but looks like we are going to have to travel

vln

Today we asked the local court if it could be brought back up to NW. They said as the judge has sent it down there we'd have to go down there and have a hearing in front of the judge to bring it back again :mad: