Flight delay and cancellation compensation, Ryanair ONLY

Vauban

BethanyA wrote: »

Ryanair's reply to my letter appeared to accept this, and instead suggested that as we were re-routed, no monetary compensation is due... but as far as I can tell, even though we were re-routed, we arrived at our scheduled destination more than 2 hours after the scheduled time, so we are still due compensation? I've written back stating this, but feel like we're going round in circles! Sorry for the long post but can anyone advise me on whether I should pursue this/ am due compensation?

Many thanks in advance.

Bethany

You are absolutely right - and have obviously done your homework. Ryanair are just being obstructive. So write a Notice Before Action and if they don't budge (they probably won't) then start as ESCP court process - which is easy to do if you follow Dr. Watson's excellent advice. I bet they will pay up then.

Justice13075

Vauban is too modest. Google and download "Vaubans Guide" read it and send a Notice Before Action (template is in the guide)

maturelearner

maturelearner wrote: »

Ryan air said they would pay out a full refund for delayed flight from Dublin via Resolver but status of complaint on their website says awaiting customer response. I have uploaded scanned documents including boarding passes twice, receipts from airports and bank details. I have had no reply or acknowledge since uploading boarding passes 6 days ago. Can anyone advise why and what to do next?

It has now been 14 days since the original letter received by RyanAir as per my previous post. I have provided documents and bank details and emailed to query why i have not received any response.

I have had no contact from Ryanair since the 6th August when they requested additional documents, but did not specify what they required, at this point I scanned in boarding passes. I previously only provided departure lounge and airport parking receipts and bank details. I still have had no confirmation of documents received. Is anyone able to advise?

Thanks.

BethanyA

Thanks for the advice and helpful guides. Will post again if I get anywhere!

yogi01

Having problems with Ryanair surprise surprise!- we booked a flt in Jan on their website for travel in July 2016. Airport Passenger Duty tax for U16 is not supposed to be charged on flights departing after March 2016, the govt had already announced this. The Ryanair website didnt auto deduct this APD, although we used Easyjet for a similar time and booking and they did it with no problems. Contacted Ryanair via webchat, initially told to claim using their auto refund page, but this only works for U11 APD (which was abolished a year earlier). Then told to make a complaint and fill a form out. Surely they must have 100's of people in a similar situation! I get the feeling they will just fob you off and weasle out of refunding. Perhaps this is something the MSE could look into?
Are they legally allowed to keep hold of a tax for a service (flights) not used until after the said tax was abolished?

Vauban

This is the flight delay forum - you will get more responses if you post on the main flights page (the issue may already have been covered there, in fact).

MoneySavingMole

Hello MSE,

I was recently on a flight from Manchester to Corfu where we were delayed by over 3 hours!

The initial flight time was 15:10 and the flight time was changed to 16:35, so we sat around the departure lounge waiting to board.

We didn't actually board until 16:35 and then we were sat on-board the aircraft until they announced our flight would begin 'Taxi-ing' at 18:20 and it did so at 18:25.

We actually left the tarmac at 18:32! - That's right... 3 hours and 22 minutes late!

So, now you have been briefed, can anybody advise...

1. Whether we are best to pursue compensation ourselves, or via an online company/solicitors?
2. Whether we even have a case, at all?

I also have another Ryanair delay to pursue, as my partner was on a flight to Dublin for a Hen Do and they were delayed 3 hours, too!

I sometimes wonder if we just paid a little bit more, would we have the same problems? :rotfl:

111KAB

1. Should be on Ryanair thread
2. Delay period calculated on actual arrival time compared with scheduled arrival time.
3. You have a case if you meet necessary criteria so read Vauban's Guide and you decide whether to use a solicitor or not.

Justice13075

Compensation is based on distance travelled and how long you were delayed getting to you destination. What was the original time you should have got to Corfu? If you arrived more than 3 hours after that time and your flight was not delayed by an extraordinary circumstance you will be due compensation of €400 per passenger.
Read Vaubans guide as stated above. Post you flight details on the Ryanair Thread.

MoneySavingMole

Thanks for the reply 111KAB and Justice13075...

I've been away from Forums for a few years and didn't think to scour the other threads.

I'll look up the Ryanair thread and Vaubans guide!