Flight delay and cancellation compensation, BA ONLY

Sylvia_Mahal

We were also caught up in Terminal 5 on May27th.

We are still waiting to hear anything from BA about compensation and the reimbursement for an alternative flight we had to book.

We are also still waiting for the return of two items of luggage. With regards to the luggage BA have been trying to find it.:mad:

Tyzap

Sylvia_Mahal wrote: »

We were also caught up in Terminal 5 on May27th.

We are still waiting to hear anything from BA about compensation and the reimbursement for an alternative flight we had to book.

We are also still waiting for the return of two items of luggage. With regards to the luggage BA have been trying to find it.:mad:

Hi,
Have you tried calling them? If not I would give it a try as it can be quicker to get things sorted out, according to anecdotal evidence.
Good luck.

hertslady64

BA have finally got in contact and agreed to pay me compensation for the issues over the bank holiday weekend. My flight was cancelled on 27th and I flew home on the 28th.
Their response says :
"I'd like to begin by apologising for the inconvenience caused by the cancellation. We understand this must have been frustrating, particularly as the flight you were rebooked on was also delayed. As the delayed flight meant you arrived at 01:02 and there was no public transport, we're willing to contribute £50.00 towards your taxi home."

They have agreed to pay the 400 Euros plus £50 for a taxi ( Although the taxi cost me £80).
My question is they have admitted in this email that the flight I was rebooked on was delayed by over 3 hours ( Scheduled arrival time 21:50) so am I entitled to the compensation for that flight too?

Vauban

hertslady64 wrote: »

BA have finally got in contact and agreed to pay me compensation for the issues over the bank holiday weekend. My flight was cancelled on 27th and I flew home on the 28th.
Their response says :
"I'd like to begin by apologising for the inconvenience caused by the cancellation. We understand this must have been frustrating, particularly as the flight you were rebooked on was also delayed. As the delayed flight meant you arrived at 01:02 and there was no public transport, we're willing to contribute £50.00 towards your taxi home."

They have agreed to pay the 400 Euros plus £50 for a taxi ( Although the taxi cost me £80).
My question is they have admitted in this email that the flight I was rebooked on was delayed by over 3 hours ( Scheduled arrival time 21:50) so am I entitled to the compensation for that flight too?

Unless you bought a separate ticket for the replacement flight, it's just one lot of compensation due.

Gulpiyuri

Gulpiyuri wrote: »

Many thanks @Caz3121 for your answer.

Indeed it´s an Iberia Express flight. I have submitted the claim to them and will report back when any finding

However I also had a deep look into the EC261 text and it looks that the operating carrier is to blame: http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32004R0261&from=EN

On a related note, another interesting piece to the jigsaw: As per my original post, BA agreed to pay my food and train expenses and they also sorted out the hotel accommodation for a Yorkshire family I randomly met at my re-booked flight (they were also booked at my cancelled flight)… why BA paid those when they claim Iberia Express is liable?

Thanks

Hi @Caz3121 and all,

I finally got an answer to my claim to Iberia Express. Interesting enough the answer, email layout, logos and no-reply email address used are from Iberia and not Iberia Express itself.

There is no reference to my detailed claim (which it has been clearly ruled out) but some unnecessary mention to their plane and crew location (which by the way prior to my flight cancellation landed on LHR as we previously confirmed in this post).

Full answer:

[FONT=&quot]I am writing in relation to your flight of 27th, May 2017 and would like to take this opportunity to thank you for contacting us.[/FONT]

[FONT=&quot]Please accept my apologies for the inconvenience caused by the cancellation of your flight. We are aware of how important it is to our passengers that trips observe the scheduled time, which is why we make every effort to prevent this from occurring.[/FONT]

[FONT=&quot]Airlines are affected by numerous factors, such as weather conditions, air control permissions[/FONT][FONT=&quot], [/FONT][FONT=&quot]etc., and this means that our planes and crews are sometimes held up or find themselves at a different airport from where they should be. Relocating them is complicated, and occasionally this leads to delays or cancellations. [/FONT]

[FONT=&quot]I apologise if the information or the assistance we provided were not enough. We appreciate that your journey was more tiring, and although it was due to circumstances beyond our control, we did everything in our power to minimise the inconvenience and, based on the options available, provide the fastest mode of transport to ensure that you reached your destination. Every day we analyse the incidents that occur and make plans to improve our handling of these situations.[/FONT]

[FONT=&quot]Thank you again for contacting us. Your assistance allows us to improve our service. We hope we continue to enjoy your trust.[/FONT]

[FONT=&quot]Sincerely,[/FONT]


[FONT=&quot]Iberia. [/FONT][FONT=&quot]Customer Service Center

[/FONT]

Since there is no alternative left to reply this email (no link or email to reply this), I can go back to square one (not very encouraging),try my luck on the phone line (even less encouraging) or look for alternative approaches.

Any suggestion on the later?

Thanks

jpsartre

Vauban wrote: »

Unless you bought a separate ticket for the replacement flight, it's just one lot of compensation due.

I had a cancelled flight followed by a delayed rebooked flight during the BA IT meltdown and I got compensated for both. I don't see how you could argue otherwise either.

Vauban

jpsartre wrote: »

I had a cancelled flight followed by a delayed rebooked flight during the BA IT meltdown and I got compensated for both. I don't see how you could argue otherwise either.

Because to qualify for compensation you have to have bought a ticket. If your first flight was cancelled and you were re-routed onto a second flight (which you did not have to pay for) then you have no right to compensation if that flight is also delayed (because you didn't buy a ticket). If you got two lots of compensation from BA in these circumstances, then you're very lucky indeed.

jpsartre

I don't follow your logic. I've effectively paid to be on the second flight with the money I used to pay for the original ticket. The first service couldn't be provided so they are offering an alternative service instead. Look at it this way, if I had decided to abort my trip after the first cancellation and ask for a refund do you then think I could have flown on the rebooked flight? Obviously I couldn't, because I hadn't paid to do so once I got a refund for the first flight.

Another example: Say you buy a sofa from a Ikea and they tell you the sofa you paid for is out of stock but you can have a different sofa instead. The second sofa isn't free in any sense of the word, if you accept it you've paid for it with the money you paid for the first sofa. I don't see how that's any different from buying an airline ticket, being told the airline cannot provide the service you paid for and then offering an alternative.

JPears

I think the argument (and this links with delayed connections) is if you are on a flight or journey.
For a connecting flight delay issue, the airlines have successfully argued in court that the regulation applies to each flight, not the journey as a whole.
There is some disagreement on this matter.
If the airlines are going to apply this arguement, then in this case above they are hoisted on their own petard as the first flight, not journey paid for, has been cancelled. the second flight, still paid for was delayed.
As usual it not what the originators of the regulation necessarily intended, but comes down to the actual wording of the regulation and interpretation of such.

Vauban

jpsartre wrote: »

I don't follow your logic. I've effectively paid to be on the second flight with the money I used to pay for the original ticket. The first service couldn't be provided so they are offering an alternative service instead. Look at it this way, if I had decided to abort my trip after the first cancellation and ask for a refund do you then think I could have flown on the rebooked flight? Obviously I couldn't, because I hadn't paid to do so once I got a refund for the first flight.

Another example: Say you buy a sofa from a Ikea and they tell you the sofa you paid for is out of stock but you can have a different sofa instead. The second sofa isn't free in any sense of the word, if you accept it you've paid for it with the money you paid for the first sofa. I don't see how that's any different from buying an airline ticket, being told the airline cannot provide the service you paid for and then offering an alternative.

Okay I'll try it another way. The regulation says that having a ticket for a delayed flight isn't sufficient to get compensation - you have to have paid for the ticket at a fare available to the public. You paid one fare (for the cancelled flight) and we're then rerouted onto a second flight. You have still at this point only paid for one fare - you haven't (to use your comparison below) bought two sofas; just one. Therefore you are entitled to one award of compensation.

I don't think it is that hard to understand. You may not like it, or agree with it, but as a principle it's not hard to grasp.