Monarch delays & Compensations. Listed flights denied in O.P.

Vauban

Mark2spark wrote: »

Who was the poster that had a letter from Monarch saying that there has only been two cases of cracked windscreens recorded last year?
In the OP listed flights, there are SEVEN (7) recorded flights affected by cracked screens during 2012!
I suspect that a few will be the same cracked screen and knock on effects, but there are three dates, in April, May & July.

That would be MontyWomble, who reproduces an email from Monarch here: https://forums.moneysavingexpert.com/discussion/comment/59221813#Comment_59221813

Many thanks for all your legwork, Mark. I too feel we have all been on a journey: destination TBD!

Mark2spark

I've just picked up another 2012 one now (cracked screen) from the long original thread, added to OP with link.

sooperb

My second email from Monarch after I asked them to consider their refusal after my claim:

Thank you for your e-mail.

I am sorry that you are disappointed by the outcome of your claim, we have procedures in place to ensure we are assessing such claims in accordance with the applicable legislation. Having reviewed your case we are satisfied that our initial assessment of your claim was correct.

I have noted your reference to taking legal action in the respect of your claim. If you feel this is the course of action you need to take please ensure all correspondence is addressed as follows:

John Marray
Head of Group Legal
Monarch
Prospect House
Prospect Way
Luton
Bedfordshire
LU2 9NU




Kind Regards,

Hania Ahmed
EU Claim Team
Monarch Airlines

Quite honestly I am astonished at their intransigence in the face of the "evidence" and that they continue to claim extraordinary circumstances for an engine malfunction when this has clearly been excluded as a rebuttal to delay claims.

Our delay was 8 hours + Malaga to Gatwick on October 7th 2012.

MontyWomble

Vauban wrote: »

That would be MontyWomble, who reproduces an email from Monarch here: https://forums.moneysavingexpert.com/discussion/comment/59221813#Comment_59221813

Many thanks for all your legwork, Mark. I too feel we have all been on a journey: destination TBD!

Hi Mark,

Yes it was me with the letter stating 2 cracked wind screens. Find it quite laughable now!

I issued court proceedings but waiting to hear back.

I would reiterate all above comments in thanking you for your hard your and commitment put into this forum, you have helped endless amounts of people who without the advice of yourself and others would have mostly given us at the first hurdle!

Keep up the good work guys!

Ich_2

Regarding the number of cracked windscreens, in some cases the reason is being used for the out-bound & the in-bound, so though two flights are affected it only involved one aircraft. So it isn't 8 windscreens in total.
Different flight numbers on the same day could mean there were two flights on that day.

And if you wonder
ZBnnnn = scheduled
MONnnnn = charter

Shameonthem

Hi I have a question that one of you might be able to answer.
We are 2 families of 9 people in total that flew to Florida in August, we have put in 2 seperate claims for our delay but so far only one of us has had a reply. So when we take them to court can we do it as one or would we have to do it per family, bearing in mind it's all under one booking number.
Thanks in advance

Monster59

Just received this from Monarch

Re: MON1473 Chania to Gatwick 11th September 2012

Our records show that the aircraft scheduled to operate your flight suffered a fuel level indicator failure during a previous flight and was declared unserviceable and unsafe to fly as a result. Despite Monarch’s best efforts there was unavoidable delay to your flight whilst engineers worked to rectify the fault. In order to reduce the length of your delay the first available aircraft from within the Monarch fleet was dispatched to operate your flight.

Having considered the factual background of this case, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.

chrystina

Hi, not posted before - to add to your list ZB249 sharm el sheikh to gatwick 24/01/13 - compensation denied due to a medical emergeny of a passenger on board.

I have seen centipede's 3 options to continue my claim, does anyone think it will be worth it? I guess Monarch have a point - there were extroadinary circumstances but it was still a 19 hour delay!

Thanks for any help.:)

walrusoflove

4poc wrote: »

Thanks indeed for your hard work!
I intend to print a copy of the list & show the court that this long list of mechanical breakdowns clearly paints a picture of Monarch's ageing fleet & that Monarch still do nothing to have reserve planes to fulfill their obligation to their passengers.

anyone thought of posting the list on Monarch's FB page? Might give potential passengers cause to think twice about the safety of booking!:eek:

walrusoflove

I had the unfortunate experience of what appeared to be a fire onboard MON 2486 LGW to Innbruck on Jan 16 2011. There was a smell of burning, the passenger next to me noticed we had turned round towards GB, and I have never seen the drinks trolley be stowed so quickly. We had an emergency landing with 6 fire tenders racing up to meet us, followed by hours of waiting, a night in an airport hotel and finally, 22 hours late, we took off again. My letter has elicited only an email inviting me to fill in their form.
My fear is that this will be classed as EC. Any suggestions?

BTW, if it weren't for the fact that I have lost all the documents, I should be claiming for yet another 22 hour Monarch delay back in 2007, when having just sustained a broken shoulder, I was kept at Toulouse (within touching distance of the Airbus factory) while a British engineer was flown out to fix a tech issue. Oh yes, and our luggage (containing my painkillers) was locked in the craft all night....