Monarch delays & Compensations. Listed flights denied in O.P.

Clairewell

Hi - just had a letter from Monarch re flight ZB812 Luton to Bodrum 31/5/12 paying out!!! 11 of us travelled so great result!

Vauban

Clairewell wrote: »

Hi - just had a letter from Monarch re flight ZB812 Luton to Bodrum 31/5/12 paying out!!! 11 of us travelled so great result!

That's a great result - well done. :beer:

Can you give us a bit more background? What was the reason for the delay, how late were you, and did you have to start legal proceedings or did they just pay up?

Clairewell

It was 4 hours delay. Started with a delay of 2 hours and kept going up, staff said to us at the time it was for operational reasons, I put my claim in on Monarch forms at the beginning of December, I have not had to do anything since, other than a chasing email in January, you certainly could have knocked me over with a feather when I read the letter after following this thread ( rather obsessively ) for the last couple of months. Good luck to all waiting or pursuing Monarch!

zico_2

MON7208 04.09.10 LGW- Dalaman delayed 11 hrs 50mins. Just had letter declining compensation for delay citing "brake accumulator fault" as EC. On arrival at airport at 6am, check in was not open and previous evening's flight to Dalaman was still waiting. We believe our plane was used to take previous travellers out and and bring others back, before taking us. Has anyone else claimed for this flight? Do I go to CAA now, asking for confirmation of whether or not this was in fact EC? any help appreciated. thanks

Sillychuckie

My claim was rejected (extraordinary circumstances) due to damage on a cargo bay door.
Given that the CAA are saying:

"Despite the word extraordinary, it does not necessarily mean it is a rare event, it just has to be outside of the airline’s control."

I am not confident enough in my claim to pursue it further in the small claims courts.

As a result, I think the best option for me (and this is by no means a suggestion to others), is to use a claim company to take my claim forward. I don't have the time to devote to a small claim of my own, so accept that a company may take 25% of my 'win'.

Where is the best place to look to find a suitable claim company?
The FAQ suggests trawling the forums to find 'success stories' and 'recommendations' - but that is easier said than done.

Thanks.
SC

---

EDIT: Scrap that. I am reading that Monarch are settling out of court for some people. Sod it - I'll do the mcol thing.
EDIT 2: My total claim is for 500 euros. There are fees to start the mcol.
I'm fancying 'claim companies' again. Still interested in a few suggestions so I can compare and weigh up the options. Thanks.

glentoran99

Sillychuckie wrote: »

My claim was rejected (extraordinary circumstances) due to damage on a cargo bay door.
Given that the CAA are saying:

"Despite the word extraordinary, it does not necessarily mean it is a rare event, it just has to be outside of the airline’s control."

I am not confident enough in my claim to pursue it further in the small claims courts.

As a result, I think the best option for me (and this is by no means a suggestion to others), is to use a claim company to take my claim forward. I don't have the time to devote to a small claim of my own, so accept that a company may take 25% of my 'win'.

Where is the best place to look to find a suitable claim company?
The FAQ suggests trawling the forums to find 'success stories' and 'recommendations' - but that is easier said than done.

Thanks.
SC

---

EDIT: Scrap that. I am reading that Monarch are settling out of court for some people. Sod it - I'll do the mcol thing.
EDIT 2: My total claim is for 500 euros. There are fees to start the mcol.
I'm fancying 'claim companies' again. Still interested in a few suggestions so I can compare and weigh up the options. Thanks.

Im using flightmole myself, fill in their query form and see if they will accept it

Merv007

Mark2spark wrote: »

Known flights that Monarch have agreed compensation on:
ZB227 PMI - LGW 07/10/12 Payment received
ZB3566 LUTON - FIUMICINO 07/10/12 Payment received
MON6072 Gatwick - Grenoble 22/12/12 (post 734)
MON6073 Grenoble - LGW 29/12/12 (877 & 898)
ZB 336 Calgary - Gatwick, 05/04/08 (post 861)
ZB685 Sharm El Sheikh to Manchester 12/05/2012 (873)

Flights denied for EC's
Mon3693 20/9/2011 Mombasa-Gatwick ruptured start duct in the number one engine
MON2693 Mombasa - Gatwick 09/11/10 Fuselage damage on incoming flight Knock on EC
ZB743 Malaga - Gatwick 7/10/12 - No2 C-duct engine fault and fan cowl delaminated. Replacement from Memphis.
ZB655 Malaga -Manchester 4/11/12 Nose landing gear fault
ZB743 Malaga - Gatwick 14/7/12 - Nose landing gear fault
ZB743 Malaga -Gatwick 15/07/12 Engine prob on previous flight
ZB743 Malaga - Gatwick 28/7/12 - Air bleed leak on previous flight with crew out of hours Knock on EC
ZB685 Sharm El Sheikh - Manchester 29/09/12 Wing flap hinge pin sheared off
MON1484 Gatwick-Dalaman 17/09/12 Wet lease recall & First officer called in sick
ZB248 Gatwick -Sharm El Sheik 8/4/12 Cracked windscreen needed replacing
ZB249 Sharm - Gatwick 08/04/12 Cracked windscreen
MON5028 Manchester to Zakynthos 31/05/12 Cracked windscreen
MON329, LGW - Sanford 8/05/10 Cracked windscreen
ZB7293 Dubrovnik - Gatwick 14/07/12 Cracked windscreen
ZB737 Malaga - Gatwick on 14/07/12 Cracked windscreen
ZB736 Gatwick - Malaga 14/07/12 Cracked windscreen (912)
ZB264 Gatwick - Alicante 16/07/11 Cracked windscreen
ZB742 Gatwick - Malaga 07/10/12 Engine duct fault, replacement shipped from Tennessee
ZB742 LGW - Malaga 19/09/12 Door trim fault (900)
ZB252 Gatwick - Alicante 2/06/12 Steering and brakes tech issue on previous flight and crew out of hours so plane in Egypt overnight Knock on EC
ZB581 Faro - Manchester 3/11/12 Previous flight tech issue, divert to Dalaman
ZB959 PMI - BHX 03&04/07/12 hydraulic pipe failure
ZB3566 Luton - Rome on 3/04/12 Fuel valve fault
ZB217 Faro - Gatwick 20/08/12 Previous flight emergency floor lights Knock on EC
ZB534 Manchester - Palma 30/09/12, problem with previous flight ZB685 from Sharm El Sheikh (wing flap hinge sheared off) Knock on EC
ZB532 Manchester - Palma 09/04/11 Previous Sharm flight wing damage Knock on EC
ZB532 Manchester - Palma 09/04/11 Rudder defect
MON2018 Gatwick - Male 19/04/09 digital engine control fault, previous flight Knock on EC
ZB3566 Luton-Rome 03/04/12.....Previous flight fuel valve fault Knock on EC
MON7909 Corfu - LGW 20/09/10 EC: faulty wiring in nose wheel
MON5953 Corfu - Gatwick 26/07/08 Previous flight split bleed duct knock on EC
MON5643 PVK - Man 26/8/12 previous flight fluid leak from aileron knock on EC
MON5765 Sharm - LGW 08/07/10 Throttle jammed, replace cable
MON303 Man - Sanford 15/6/2012 Computer replaced and headwinds on previous flight Knock on EC
ZB533 Palma - Man 07/08/12 wheel nut problem
Mon1875 Lesbos - Man 01/06/12 On board computer problem
ZB6375 Grenoble - Gatwick 01/03/09 Cargo door damage
ZB564 Man - TFS 17/08/12 Replaced no 2 battery
ZB013 Malaga - Luton 07-09-12 Fuel leak (possibly on previous ZB012 incoming flight, so Knock on EC)
ZB661 Malaga to Man 07/10/12 flight deck seat track replacement
MON305 Man - Sanford 09/06/12 Engine vibration
ZB558 Man - Bodrum on 01/10/12 Windscreen heater problem
ZB248 LGW - Sharm 14/10/12 Previous flight late, crew out of hours knock on EC
ZB677 Alicante to Manchester 29/10/12 Right side engine fault
ZB751 Dal - Gat 22/09/12 Damaged engine generator fairing
ZB535 Palma - Man 09/10/12, Fault on number 2 engine on previous flight.
ZB627 Lanzarote-Manchester. 2.2.10 Claim denied on wrong flight (post #730)
ZB897 Tenerife - Luton 26/06/12 Prev flight medical emergency (post #728)
ZB533 Palma - Man 09/04/11 Rudder fault
ZB970 Birmingham - Malaga on 22/08/12 Auxilary power fault (post #723)
ZB660 Man - Malaga 06/06/10, technical fault, power transfer unit
MON1287 Sharm el-Sheikh to Man 06/10/11 Flight instrument fault on previous flight, crew out of hours, knock on EC
ZB909 Dalaman to Birmingham 27/05/10 French ATC issue on previous flight, knock on EC
ZB737 Malaga - Gatwick 22/09/12 elevator aileron computer fault on previous flight (previous day) after takeoff, return to airport for fixing, knock on EC
ZB 1377 Venice - Manchester 14/6/12 Aircraft monitoring fault, flight merged and diverted to LGW later flight for passenger pick up (786)
ZB1398, MAN - MXP (Milan) 14/06/12 Tech probs within fleet and no spare aircraft, divert to LGW to pick up passengers (828)
ZB1377 Venice - Manchester 21/06/12 integrated drive generator leak and diverted to Milan en route to pick up passengers (870)
ZB 7206, LGW - MXP (Milan) 21/06/12 No 1 Engine fault (880)
ZB247 Sharm-LGW 27.10.12 Previous flight bird strike, nose leg tech issue with substituted aircraft
MON313 Cardiff - Sanford on 18/09/08 Engine fault
ZB252 Gatwick - Alicante on 10/10/12 rejected unofficial Strike in Algeria
MON1484 Gatwick - Dalaman 09/07/12 left wing bleed leak
MON349 Gatwick - Sanford 30/07/09 Ground Power Control Unit fault
MON326 Sanford - Gatwick 21/08/12 hydraulic leak, right hand landing gear bay
ZB519 Barcelona - Manchester 08/07/12 Onboard computer engine monitor fault (841)
MON326 Sanford - Gatwick 21/08/12 hydraulic leak in landing gear bay
ZB870 Luton - Palma 30/07/11 Tech issue, no spare planes
MON4362 Manchester - Sharm 23/04/11 Brake unit failure
MON3584 Man - Corfu 07/08/09 hydraulic oil leak
ZB661 Malaga - Manchester 08/07/12 electronic engine control defect (687)
ZB979 Malaga - Birmingham 05/09/12 starter motor fault (MooseTT poster)
ZB5239 Luxor - Gatwick 14/07/08 Engine fault (920)
MON1472 LGW to Chania (Crete) 06/09/11 Spoiler fault (921)

I've just had a rejected letter for Flight ZB743 Malaga to Gatwick - 14th July quoting "Cracked Windscreen" and extraordinary circumstances.
However, I clearly recall the pilot on the flight giving an in-depth explanation on how it was related to something to do with a steering issue on the front wheel.
I guess it could have been classified as nose landing gear as quoted in Mark2spark list above, but it definitely wasn't a cracked windscreen.
I guess it doesn't make a lot of difference as they classify both as extraordinary circumstances.

Thoughts/comments anyone?

melbell

So you would rather get on a dangerous plane and have no delays? Delays for my safety are welcome, But if you want to squeeze the airline for compo then go for it, but remember when Martin "lets screw every company on the planet" Lewis is done, YOU will be paying for your compo. As they will pass the increased costs to YOU. Remember it could be YOUR job at risk next because of this compo culture.

Oh well, choke on your compo

111KAB

melbell wrote: »

So you would rather get on a dangerous plane and have no delays? Delays for my safety are welcome, But if you want to squeeze the airline for compo then go for it, but remember when Martin "lets screw every company on the planet" Lewis is done, YOU will be paying for your compo. As they will pass the increased costs to YOU. Remember it could be YOUR job at risk next because of this compo culture.

Oh well, choke on your compo

Delays and safety are two separate issues. Monarch have delays for a number of reasons but the age, type and location of their fleet is their main problem. They experience delays and technical problems with their older planes (for example they have three Boeings over 25 years old) - that is not to say they are not safe as they are but as with an older car things go wrong more often and when things go wrong they have to be fixed hence they have delay periods way in excess say of Ryanair and EasyJet. If Monarch flew their planes on time there would be no compensation payable - the fact that 3% of their flights are delayed over 3 hours means they are obliged to pay - this has nothing to do with safety and pax should not be worried regarding this aspect.

richardw

melbell wrote: »

..... choke on your compo....

If you look at airlines' published accounts, see the links on their websites, you'd notice that EC261/2004 'compo costs' are negligible, and your 'not nice to money savers' comment would be nonsense.