Monarch delays & Compensations. Listed flights denied in O.P.

urban469

Eastway01 wrote: »

Or... they are just saying they can't be bothered to defend a claim for £251

No! If you've been following what Monarch have been doing, then shrugging their shoulders and saying ah, it's only £251 is not what they do!

urban469

friendofbillw2 wrote: »

I think it is important to note that in your particular circumstances, the delay was because of an engine failure 'in the fleet' having a knock on effect on you.

By paying out Monarch are effectively admitting that is unlikely to be held as 'Exceptional Circumstances'. They may have a different view as to whether an engine failure in the plane actually allocated to a claimant is ECs or not.

As more cases get settled or contested I suppose we'll begin to find out patterns in how they view each broad set of circumstances.

. .

Correct.

cart583

i have been off here for a while, without me reading through all the posts i have missed, has anyone been to court yet? if so what has been the outcome? we handed our claim over to flightmole as didnt feel confident enough to do it ourselves.

NorthumberlandLady

cart583 wrote: »

i have been off here for a while, without me reading through all the posts i have missed, has anyone been to court yet? if so what has been the outcome? we handed our claim over to flightmole as didnt feel confident enough to do it ourselves.

Cart - can you give some details about flightmole please? I might do the same if its less hassle!

cart583

hi, if you search on net for flightmole it will come up with it, then on the right is a box that says claims recovery services. they were recommended to me by someone on here. a man called hugh stewart deals with it and it is so simple. they do take 30% of your compensation which puts a lot of people off but to be honest i couldnt be bothered with doing it myself so thought well some is better than none so went with them. so i am hoping that 1 day i will receive an email from hugh with good news

Eve4ever

friendofbillw2 wrote: »

I think it is important to note that in your particular circumstances, the delay was because of an engine failure 'in the fleet' having a knock on effect on you.

By paying out Monarch are effectively admitting that is unlikely to be held as 'Exceptional Circumstances'. They may have a different view as to whether an engine failure in the plane actually allocated to a claimant is ECs or not.

As more cases get settled or contested I suppose we'll begin to find out patterns in how they view each broad set of circumstances.

You may be waiting a while to see that pattern develop, my case is almost identical, yet they are fighting me tooth and nail even though in their defense they state a earlier incoming flight had suffered engine thrust issues, that a flight to Palma was scheduled to leave before mine so they used my plane to cover the Palma flight!! They have even asked me to prove I was on the outbound flight despite already paying me for the delayed return flight !! I don't think they have a clue what they are doing personally.

NorthumberlandLady

cart583 wrote: »

hi, if you search on net for flightmole it will come up with it, then on the right is a box that says claims recovery services. they were recommended to me by someone on here. a man called hugh stewart deals with it and it is so simple. they do take 30% of your compensation which puts a lot of people off but to be honest i couldnt be bothered with doing it myself so thought well some is better than none so went with them. so i am hoping that 1 day i will receive an email from hugh with good news

Ok cart I will take a look.
I'm hoping that I have legal expenses cover with my household insurance but if not i might go down the same route as you as I also don't know if I can be bothered with the hassle, however, I'm not prepared to let Monarch get away with it!
Please keep us posted as to how you get on with them.

Vauban

I initiated legal proceedings against Monarch some time ago (background here: http://forums.moneysavingexpert.com/showpost.php?p=60010777&postcount=1180)

The deadline for the submission of the allocation questionnaire was 2 April, so I rang the court for an update yesterday. They confirmed that they had received both my and Monarch's questionnaire, and that the matter was now before a judge to make a decision on allocation. They couldn't say how long that would take, so I shall sit patiently and wait for a letter. The wheels of justice clearly take time to turn.

Separately, I spoke with the CAA today. I wrote to them on 8 January asking for them to investigate. They wrote back four weeks later to say that Monarch had denied by claim, and so they would be writing to the airline to investigate the specific circumstances. So two and a half months later ... the CAA confirmed that Monarch had not actually responded to their letter. At all. They promised to chase up.

In my case, it's a little bit odd. Monarch claims that, on
the immediately preceding flight (ZB248, from Gatwick to Sharm) to my own that:

“Prior to take off the flight deck crew saw cracks in the right hand side windscreen of the aircraft scheduled to operate your flight. The aircraft returned to the stand where engineers attended in order to perform the requisite checks. It was ascertained that a new windscreen was required and this was transferred from Luton to Gatwick via taxi. Engineers from Virgin assisted in the rectification work which was carried out in the Virgin hangar. Extra sealant was required and was sourced by Virgin from their hangar in Heathrow. The rectification work took longer than first anticipated as the sealant would not set, as a result passengers and crew were required to ‘night stop’ in London Gatwick and your flight departed the following day.”

Interestingly though I have been in touch with someone who was actually delayed on that flight. And they told me that that he and the other passengers were never permitted to board the plane. So the language about the plane “returning to the stand” appears to contradict this passenger’s own account. I hope the CAA will be able to bottom this out.

What_todo

I have just received my reply to my NBA from Monarch which says that they have reviewed my case and will not be paying delay compensation.
I am a little confused as to my next step. As the flight was from Barcelona to Manchester, do I have to file my claim there or use the MCOL website? I didn't write to the CAA, should I write to them first?
Monarch say it was a cracked windscreen but that was not what we were told on the day. Even so, a cracked windscreen is not an EC.
I would appreciate some advice.
Thank you in advance.

Vauban

The CAA will simply refer you to the Spanish - but you might as well write to them anyway (Monarch won't respond, so it means you will get a favourable opinion for Court). You can find their address on this forum.

But it's time for court now, really. Unless you want to walk away. Either start proceedings or get a no-win no-fee company to take it on your behalf.