Virgin speed upgrade superhub

pug_in_a_bed

I feel a bit thick so please excuse me;) been on Virgins 50 mbfor about 2 years, the upgrade for my area for speed doubling was completed last month. Not been getting any higher speeds so called up today which they say they have now sorted.

I've misunderstood and not realised this free upgrade is only for broadband not wireless, in order to get higher speeds VG said I need a superhub with installation at £49.95.

They then said if I fit it myself its free in the post. The line was quite bad so I couldn't hear too well, so just said put superhub on hold for now.

Is it a simple task for me to install? Can I do it myself without any issues?

I'm cheesed off with VG anyway as they wouldn't budge on my package with the price rise and yet my dad, on the same package, got some major reductions, sods law!

custardy

pug_in_a_bed wrote: »

I feel a bit thick so please excuse me;) been on Virgins 50 mbfor about 2 years, the upgrade for my area for speed doubling was completed last month. Not been getting any higher speeds so called up today which they say they have now sorted.

I've misunderstood and not realised this free upgrade is only for broadband not wireless, in order to get higher speeds VG said I need a superhub with installation at £49.95.

They then said if I fit it myself its free in the post. The line was quite bad so I couldn't hear too well, so just said put superhub on hold for now.

Is it a simple task for me to install? Can I do it myself without any issues?

I'm cheesed off with VG anyway as they wouldn't budge on my package with the price rise and yet my dad, on the same package, got some major reductions, sods law!

The superhub is just a router
to be clear. speed upgrades always refer to the cable BB speed
wifi speeds are completely different and dependent on hardware/set up conditions

pug_in_a_bed

Thanks Custardy, I'm ok PC wise with instructions, so if its just a router I think I can handle that...else you'll see me on the techie board!

pug_in_a_bed

actually i take it all back, I'm positioned in the bedroom, current router is in the lounge, speeds now showing 91 since my phone call 30 mins ago so perhaps don't need to bother with a s'hub after all

Kirri

It is easy to fit up, I did mine, really simple

It's worth changing as it has extra ports on it ie if you want to plug in a YouView box etc.

pug_in_a_bed

Thanks Kirri, can i just confirm you didn't have to pay anything?

Kirri

pug_in_a_bed wrote: »

Thanks Kirri, can i just confirm you didn't have to pay anything?

I had a very difficult and long winded call with their Indian? call centre who did charge me just for the courier cost but I got that back after a complaint and they apologised saying I shouldn't have been charged - it should be free as it's free for new users afaik.

Quiet_Spark

If you were on the 50 Mbit service, you already have a superhub.

The superhub is the modem, router, and wireless radio all in one.
It's wireless capabilities leave a bit to be desired, and if you want to see anywhere near 100 Mbit speeds then you will need to connect via ethernet.

Nilrem

Quiet_Spark wrote: »

If you were on the 50 Mbit service, you already have a superhub.

The superhub is the modem, router, and wireless radio all in one.
It's wireless capabilities leave a bit to be desired, and if you want to see anywhere near 100 Mbit speeds then you will need to connect via ethernet.

Not always.
Originally 50mb users got a modem that could handle it*, and a separate router (usually the D-link DIR615).

The Superhub was intended to be an "all in one" unit combining both the modem and router in one unit.

As you say the current Superhub has a lot to be desired in it's wireless (I've heard rumours VM are trialing a Superhub v2 made by D-link rather than Netgear now), and to get near 100mbit's on either a wired connection, or router with better wireless + fast wireless adaptor will be needed (I get something like 90mbi on wireless with my setup, but only use that for a laptop and lounge PC, I use cat 5 for my main machines).

*I've got one of them here, now running at 100mbit fine hooked up to an Asus N66U router - edit, just checked and we had a second upgrade, now on the 120mbs (well 133mbs) service now
[edit] It's this one

thor

What VM should have done is brought out a comprehensive manual for their superhub instead of forcing users to scrap around their website for answers on how to use and configure the bloody thing:mad:

Nilrem

I thought the Superhub did come with a booklet covering most of the main settings?
When I installed my brother in laws one, I remember the booklet telling me how to change various settings, and how to turn it into modem only mode.
Whilst the manual wasn't as good as the one for some of the other routers I've installed, it was easy to follow (and covered most common settings) and much better than some

I have fond memories of when you always got a good paper manual with things like routers, these days most seem to have an A4-3 sheet (folded down), or a small 10-15 page manual at most, with the rest on CD/DVD.