Ask Atos Healthcare disability assessment questions

tracy0770

well atos go to show , just sent email to my mp, hope they can sort it out for me

halight

Dose not look Like the Atos PR Rep is answering any more Questions ???

Atos_Healthcare_representative

borgmanjayce wrote: »

I've decided to appeal against the decision and I was wondering if there's anything I can do to support my appeal in the meantime?

Hi borgmanjayce

I don’t have any information on the appeals process, so can’t help you with this I’m afraid.

Atos_Healthcare_representative

Raksha wrote: »

If the DWP return a report to ATOS for 'inconsistencies' what is the maximum length of time it should take for ATOS to rectify them and return it to the DWP?

Hi Raksha

Reports should be returned within a few days. If you haven’t spoken to the DWP again yet you could contact us and we can see if we do have your report.

halight

Why Is it that we do not see the Atos rep for day's

Then when someone posts "Oh look they they don't seem to care they are not coming back" They turn up!

Take a look back On the thread. This happens time and time again


:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

sicknotethefirst

Cherry picking

halight

Campaigners and MPs combine to force Mark Hoban to admit that the DWP has no formal performance measures for the "mental function champions" that have supposedly been introduced by Atos to "improve" ESA work capability assessments for people with mental health problems:

This is all very...interesting:

"Last year, on November 5, Mark Hoban told parliament that “we have introduced a mental health champion in every single assessment centre throughout the country.” Actually, he had not. The DWP told us that there were 60 of these MFCs and that they largely worked a phone advice line. The DWP didn’t want to go further than that: its officers told us to contact Atos for more on MFCs. But pinning Atos down on the details has been a struggle."

Story here,

http://www.katebelgrave.com/2013/02/why-cant-we-find-out-more-about-atos-mental-function-champions/

Raksha

If ATOS don't make decisions why did I get a phonecall earlier from a lady calling herself 'the ATOS decision maker'?
Sadly I wasn't in a position to take the call and she was supposed to call me back at 15.00, needless to say this didn't happen.

Atos_Healthcare_representative

Raksha wrote: »

If ATOS don't make decisions why did I get a phonecall earlier from a lady calling herself 'the ATOS decision maker'?
Sadly I wasn't in a position to take the call and she was supposed to call me back at 15.00, needless to say this didn't happen.

Hi Raksha

Atos Healthcare doesn’t have people with that title, but the DWP do. This leads me to think it was not a call from someone at Atos Healthcare and there is some confusion. However, if it was from one of our staff, the person wasn’t clear enough about what they were calling about.

You can contact us directly using the e-mail address in my profile and, if you’re referral is still with us, we will be able to clarify the situation.

Edit* just to be clear, the title I'm referring to is 'decision maker'. DWP don't have people called 'Atos decision maker' either.

Raksha

Atos_Healthcare_representative wrote: »

Hi Raksha

Atos Healthcare doesn’t have people with that title, but the DWP do. This leads me to think it was not a call from someone at Atos Healthcare and there is some confusion. However, if it was from one of our staff, the person wasn’t clear enough about what they were calling about.

You can contact us directly using the e-mail address in my profile and, if you’re referral is still with us, we will be able to clarify the situation.

Edit* just to be clear, the title I'm referring to is 'decision maker'. DWP don't have people called 'Atos decision maker' either.

Well that was the title she used. She has called me back, but still can't give me a decision. 2nd time she called, she used a different title.