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Samsung S2 warranty repair no original sales receipt

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tokaten
tokaten Posts: 107 Forumite
Hi. I've booked my samsung S2 in for a warranty repair. I am not the original owner. The phone has a 2 year warranty and is a uk model. This model has only been manufactured for 17 months. I'm also aware that they can tell how old it is from the IMEI and serial number. The guy wanted me to email the original owner for a copy of the recieipt and said it would be up to the engineer whether they would repair without it. Has anyone been in this situation with Samsung? Will they go ahead with the repair? I do have the paypal receipt but don't want to prove I'm not the original owner if you know what I mean....so I'm not sure whether to send it with the phone.... Thanks!!
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Comments

  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    paypal recipt wont do
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    tokaten wrote: »
    ...Has anyone been in this situation with Samsung? Will they go ahead with the repair? ...
    >> secondhand phone- warranty (samsung)
  • tokaten
    tokaten Posts: 107 Forumite
    Thanks. Yes I saw that thread. It doesn't seem conclusive though. I was wondering if anyone had actually used the phone warranty without receipt. There must be quite a few out there...
  • robbies_gal
    robbies_gal Posts: 7,895 Forumite
    Part of the Furniture 1,000 Posts
    like it says in my thread they want the original receipt or they wont repair it
    What goes around-comes around
  • Rusty!
    Rusty! Posts: 2,076 Forumite
    Part of the Furniture Combo Breaker
    I know that HTC will repair a phone without the receipt, even if they say to include it in their emails.

    Someone got their 2nd hand SGSII repaired without the reciept, like HTC they can figure out what they need from it's serial: http://forum.xda-developers.com/showthread.php?t=1884611&
  • I have the same problem with my s3 got the sudden death today on it cant find my receipt tho do you think a copy of the bank statement with the transaction would do
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I don't think that it would, but it's worth asking the retailer for some copy.
  • I had similar with my daughters Galaxy Note which I bought off someone on hot uk deals. I had no receipt. Phoned them and gave IMEI and handset number. Next day received special delivey envelope and 2 days later fixed handset returned via special delivery.
    Had similar with Blackberry who would not do a repair.
  • tokaten
    tokaten Posts: 107 Forumite
    Great. They've sent an envelope. Will post how i get on..
  • robbies_gal
    robbies_gal Posts: 7,895 Forumite
    Part of the Furniture 1,000 Posts
    they clearly misinformed me then keep us posted
    What goes around-comes around
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