secondhand phone- warranty (samsung)

robbies_gal

does anyone know if u buy a second hand phone even unopened does i void the manufacturers warranty

grumbler

I think it doesn't void the warranty, but it's worth checking for any particular manufacturer.
E.g. Samsung:

The warranty period applies from the date of purchase by the first customer and is transferable only between end-users.

robbies_gal

thanks grumbler i will check with samsung direct to confirm

robbies_gal

just had a reply from samsung saying the warranty isnt covererd

doesnt make sense in regards to their info but wont risk it

Rusty!

Don't even know how Samsung would check if you were the first owner.

In my own experience, though, HTC are fine repairing second hand phones so it's not a blanket thing.

Not that I ever mentioned that the phone wasn't originally bought by me, of course.

marcowil

Nokia repaired one of their phones for me under warranty and I had purchased it from EBay.

I googled the warranty details and discovered it still had over a year to run. No questions asked about ownership - they just checked that the warranty was still valid

robbies_gal

well i cant risk it having got a reply saying they wont cover it-then again wouldnt insurance do the same thing?

grumbler

Typically, you overestimate the competence and intelligence of low-level CS. This is just one of the recent examples: Need a Micro SD card but they're all SDHC - help!

IMO, the information on their website is self-sufficient and clear. If you think differently and want to get any valuable information , quote it in your inquiry and ask for the clarification of the parts that seem to be unclear to you.

I would ask how the warranty can be transferred between the end users and what proofs they need.

robbies_gal

yeah think i will thanks

robbies_gal

they replied again saying not transferable so ive quoted them their own waranty info

robbies_gal

i quoted them they said its not valid because u need proof of purchase if u send in for repairs

anyone sent anything in to samsung before?