UK-passport.net

hpuse

Light_Blue wrote: »

Unfortunately I misinterpreted the function of this site although it does clearly state that the site is not connected with the Passport Service. They do pass on the information to the Passport Service because I have recently received the official document to sign and return. However their 'service charge' is strangely £72.50 which just happens to be the cost of renewal. This might lead anyone to assume that the passport fee has been included with the information. I have ended up paying £145 for renewal. Their site makes mention that a new photograph will be required when the official document is signed and returned but no mention that a further £72.50 will be required.
I have been in touch with the Advertising Standards Authority and whilst they are not able to intervene to try to get my money back they are trying to get some of these sites closed and/or give clearer details.
My credit card doesn't seem to have been used fraudulently but I intend getting a replacement.
A costly lesson learnt.
The BBC Money programme this morning dealt with a similar problem in relation to Tax Returns.
There are a lot of then out there!!!!

Their fee = £72.50 and passport renewal fee = £72.50
So the total cost to fund the rip-off = £145

Yet, people will argue here that these sites are not misrepresenting themselves to the consumers, because it is all "written" somewhere!.

Pollycat

hpuse wrote: »

Their fee = £72.50 and passport renewal fee = £72.50
So the total cost to fund the rip-off = £145

Yet, people will argue here that these sites are not misrepresenting themselves to the consumers, because it is all "written" somewhere!.

Hpuse
If you are sure that any websites are misrepresenting themselves, please report them to the appropriate body.

hpuse

Pollycat wrote: »

Hpuse
Please report them to the appropriate body.

Did you know, Pollycat - you have repeated that question 13 times so far in various threads. Won't you get tired? :rotfl:

wealdroam

hpuse wrote: »

Did you know, Pollycat - you have repeated that question 13 times so far in various threads. Won't you get tired? :rotfl:

Hpuse, just mention it once that you have reported these issues to the regulatory authorities and I am pretty confident these taunts will be a thing of the past.

Oh, and you might even get thanked for you contribution to the wellbeing of society.

Pollycat

hpuse wrote: »

Did you know, Pollycat - you have repeated that question 13 times so far in various threads. Won't you get tired? :rotfl:

No, I didn't know.

How kind of you to trawl through all my threads to count how many times I've made that suggestion.

It's not a question. If it was, it would have a question mark at the end. :rotfl:

I won't get tired until you stop banging on about 'misrepresentation' and actually do something about those websites that you believe are guilty of misrepresentation.

Valli

hpuse wrote: »

Their fee = £72.50 and passport renewal fee = £72.50
So the total cost to fund the rip-off = £145

Yet, people will argue here that these sites are not misrepresenting themselves to the consumers, because it is all "written" somewhere!.

Actually the 'rip-off' aspect costs £72.50 - because the user would get a new passport!

How, one wonders, can a site misrepresent itself?

What these sites are actually doing is copying the official sites and trapping the unwary.

And the reason they are getting away with doing that is, simply BECAUSE THEY ARE NOT ILLEGAL websites.

The fact that YOU object to them, hpuse, does not make them ILLEGAL.

meer53

hpuse wrote: »

Did you know, Pollycat - you have repeated that question 13 times so far in various threads. Won't you get tired? :rotfl:

Hpuse - You would like something doing about the websites you seem to object to. Do it.

Stop moaning and just do it.

Shumba

Just wanted to say I was duped as well, :mad: and I consider myself savvy on such things! However, like many on here, I did not give up and contacted Uk-Passport.net asking for a refund, they did not reply to one email, and I sent many. I contacted the ASA and Trading Standards who were very aware of the company and the situation and offered good advise. I would urge everyone to contact them to complain. I was on the point of sending a recorded delivery letter to the company registered office when I finally got a reply and promised a refund.

You need to email: [EMAIL="support@uk-passport.net"]support@uk-passport.net[/EMAIL] to request the refund. I have been promised a refund in 3 days....watch this space!

(Text removed by MSE Forum Team)

powerful_Rogue

Follow the T&C's of the website in question and request the refund in the way they have specified.

https://uk-passport.net/terms.php

RobWard

well atleast the OP got the money back, really was surprised happened with such ease and were not waiting months for it to clear! Well played