NPOWER messing up bill every time

tomvandam

I set up my account with npower to pay quartaly meter read direct debits. So I get a reminder to submit my meter readings, and then get billed accordingly every 4 months.

The 1st month was fine. Second month the bill date was wrong so I had to call.

2nd month the same.

3rd month the bill date seems to have skipped out completly and is showing a billing date of 6 months later. They have then issued me an estimated bill which appears online.

I'm fed up with wasting my time and money calling them. I've used thier online complaint service and have had no reply. What I'm worried about is my credit rating when they find out they haven't taken a payment from me will they mark my file?

Npower have to be the most useless company I've dealt with.

cing0

The energy ombudsman is available if you are not satisfied with npowers response once you have exhausted its full process http://www.npower.com/idc/groups/wcms_content/@wcms/@busi/documents/digitalassets/puttingthingsright100108.pdf or after 8 weeks.
If you want an email address for someone in the IT department to confirm the online complaint status, PM me.

25.6_Pre-contract_oblig

Hi tomvandam,

I have also had a very frustrating time dealing with npower.

npower have been deploying a 'new system', which is - I have been alleging - "not fit for purpose", and which has led to quite a number of secondary issues.

It looks to me that you are another Customer who has been caught up in the
Warning: npower accept new customers without sending them a Contract
https://forums.moneysavingexpert.com/discussion/4273611
issue. When there are major issues with the 'new system' it could easily impact other areas.
The main thread (above) has links to other threads where some of these issues have been raised.

If you look at the most recent posts (Page 8, Post #141 ff) you will see that although the 'first symptoms' of the 'broken system at npower' were to do with sending Contracts, and other information, to new Customers we now have evidence of other 'symptoms of failure' with their 'new system'. I expect that this information may not help you directly but, OTOH, imagine you are driving along a motorway and suddenly 'all traffic comes to a halt'. If you hear that there has been a 'crash up ahead' it may help you to be less frustrated.

It would help all of us if you posted some more information about the dates (even approximate dates) when you noticed 'all was OK' and also your more recent, frustrating, experience.

Best wishes,

25.6_Pre-contract_oblig

good_advice

I hate to say this but have just been reading how families can expect the soon quarterly bill out to be £530 for the average house.

Tom can you write them a letter?
Or when you get the bill phone with your meter readings?

tomvandam

25.6_Pre-contract_oblig wrote: »

Hi tomvandam,

I have also had a very frustrating time dealing with npower.

npower have been deploying a 'new system', which is - I have been alleging - "not fit for purpose", and which has led to quite a number of secondary issues.

It looks to me that you are another Customer who has been caught up in the
Warning: npower accept new customers without sending them a Contract
https://forums.moneysavingexpert.com/discussion/4273611
issue. When there are major issues with the 'new system' it could easily impact other areas.
The main thread (above) has links to other threads where some of these issues have been raised.

If you look at the most recent posts (Page 8, Post #141 ff) you will see that although the 'first symptoms' of the 'broken system at npower' were to do with sending Contracts, and other information, to new Customers we now have evidence of other 'symptoms of failure' with their 'new system'. I expect that this information may not help you directly but, OTOH, imagine you are driving along a motorway and suddenly 'all traffic comes to a halt'. If you hear that there has been a 'crash up ahead' it may help you to be less frustrated.

It would help all of us if you posted some more information about the dates (even approximate dates) when you noticed 'all was OK' and also your more recent, frustrating, experience.

Best wishes,

25.6_Pre-contract_oblig

Thanks for the replies.

It appears the billing must of started to go affray around august / September. The issue was solved instantly when I called them however I'm very busy and set up this payment for convenience! Going to read through that thread...