Integrated SatNav Update Cost

pc1271

Hi,

I've had a search but didn't find anything about this, so apologies if it has been discussed before.

I recently bought a new car, and paid £1000 for an integrated SatNav (plus a few other minor extras). I'm horrified (although if I'm honest, not entirely surprised) at the cost of updating the maps on this system.

After 3 months, a map update is available (which also adds postcode input, which is not currently supported) at a cost of £139! This is more than the cost of buying a whole new SatNav in Halfords!

This feels like an unreasonable charge with no alternative, as the sat nav is integrated. I did always expect to ripped off in this regard, but is there anyhing in consumer law which might be used to fight this charge and get maybe one or two free or reduced cost updates?

It could be argued that my system did not "last a reasonable amount of time" since it is out of date after only three months; is this a valid argument?

Any other ideas? I don't expect free updates for life, but £139 per year for up to date maps seems excessive and unreasonable when the unit cost £1000 just a few months ago!

spacey2012

I know someone who got a Audi one updated by a geek with a laptop and bluetooth for £20

motorguy

pc1271 wrote: »

Hi,

I've had a search but didn't find anything about this, so apologies if it has been discussed before.

I recently bought a new car, and paid £1000 for an integrated SatNav (plus a few other minor extras). I'm horrified (although if I'm honest, not entirely surprised) at the cost of updating the maps on this system.

After 3 months, a map update is available (which also adds postcode input, which is not currently supported) at a cost of £139! This is more than the cost of buying a whole new SatNav in Halfords!

This feels like an unreasonable charge with no alternative, as the sat nav is integrated. I did always expect to ripped off in this regard, but is there anyhing in consumer law which might be used to fight this charge and get maybe one or two free or reduced cost updates?

It could be argued that my system did not "last a reasonable amount of time" since it is out of date after only three months; is this a valid argument?

Any other ideas? I don't expect free updates for life, but £139 per year for up to date maps seems excessive and unreasonable when the unit cost £1000 just a few months ago!

Talk to your dealer and see if he will do you a deal on a disk?

Check out ebay and see how much they are there?

Join a forum for your type of car and see if anyone can get cheap disks?

Thats the legal ways - they are generally available for download too.

Personally, i wouldnt get too hung up on changing the disc just yet, i'd leave it another year, and only then if you find its impacting your journeys by not having the latest

Beachview_2

I'm really surprised that your current sat nav system doesn't support postcodes.

Mr_Toad

I'd also check that the version installed on your car was the latest version available when you bought it.

When a friend got her new company car a couple of years ago she complained that a bypass that was built 5 years earlier wasn't shown on her maps despite it being on all the stand alone SatNavs.

I had a look at the CD/DVD she'd been given and it was years out of date. When the dealer was contacted they initially tried to fob her off and sell her an expensive update disc but the update predated her buying the car so should have been the version supplied.

In the end the manager said that it looked liked one of his staff 'might' have taken the disc and replaced it with an older one!

forgotmyname

You car has SatNav. Its lasting a reasonable time. It works the same as the day you got it.

They have brought out a new update for it. Are you going to claim they give you a new car soon because they have brought out a new one of the latest model has something yours does not?

Should i claim my TV has not lasted a reasonable time because it doesnt have 3D and their latest model does?

If your claiming its out of date then you will never buy a satnav thats in date. There are changes happening to our roads daily.

New ones appear, Layouts change speed limits change. So they are all out of date to some degree.

penrhyn

The SD upgrade for my Nissan Connect unit is around £130 from a dealer, however they are readily available on Ebay. Suggest you look there for yours, what ever it is.

vikingaero

£139 is reasonably cheap for a in car sat nav map update. There are some manufacturers who charge upwards of £250.

The reason for the cost is simple. When you buy a map update online from TomTom you connect directly to TomTom and self update without physical media.

With an incar nav system you order the discs from the dealer who takes a cut, they order from the national concessionaire who takes a cut and they order from the mapping company who take a cut. There may be another layer if the disc comes from the manufacturer.

fred7777

pc1271 wrote: »

Hi,

It could be argued that my system did not "last a reasonable amount of time" since it is out of date after only three months; is this a valid argument?

Unfortunately not, it's still working as sold so it has lasted, the update isn't relevant.

Gloomendoom

vikingaero wrote: »

£139 is reasonably cheap for a in car sat nav map update. There are some manufacturers who charge upwards of £250.

£200 on mine and the disc is coded to the car's VIN so there is no way to go anywhere other than a dealer to get it done. :mad:

Half_way

forgotmyname wrote: »

You car has SatNav. Its lasting a reasonable time. It works the same as the day you got it.

They have brought out a new update for it. Are you going to claim they give you a new car soon because they have brought out a new one of the latest model has something yours does not?

Should i claim my TV has not lasted a reasonable time because it doesnt have 3D and their latest model does?

If your claiming its out of date then you will never buy a satnav thats in date. There are changes happening to our roads daily.

New ones appear, Layouts change speed limits change. So they are all out of date to some degree.

I purchased a TV and a set top box ( freeview recorder ) both of these have been updated by the manfacturer.
My satnav has also been updated free of charge by the manufacturer, the instruction manual states it gets four updates a year free of charge for the lifetime of the device.