Warning To All 02 Customers Due An Upgrade...

ckerrd

I got a K800i from them last week as an upgrade.
Still on the same tarriff - £30 a month, reduced to £15 last year and now down to £12.

12 month contract too. Maybe they have good and bad days

tonydee

TriCrossRider wrote: »

08706007102

Thanks. Is that Upgrades or retentions? I ask as if I remember correctly the better deals are on the retentions number.

It's going to cost me to phone them now too

redux

To reach Retentions free, call 100 pause 2 pause 2

TriCrossRider

tonydee wrote: »

Thanks. Is that Upgrades or retentions? I ask as if I remember correctly the better deals are on the retentions number.

It's going to cost me to phone them now too

That is the retentions number - of course to save money dial from your work's landline :-)

Wojeywoo

Glad I read this post I'm due for renewal next month. I've been with them for two years already, I've already foudn the service really good and when I tried to cancel last year and was presuaded against it by the 500 min & 500 text a month deal for £20.
To be honest I think I'm going to go onto the virgin free sim deal (in this weeks money savings tips email) it's 15 a month for six months , 150 texts and 75 minutes but you can claim the 90back so effectively (as long as you send for the cash back) your getting i for free - surely can't get better than that?!

wabbit02

TriCrossRider wrote: »

I also have found that the phones I am being offered as "free upgrades" are what I would class as "Free downgrades" - I asked them how much to upgrade to Nokia N95, based on my current contract was told £299.99.

Now if I were a new customer to them, I could get the same phone on similar contract for £199.99

Don't want to switch to Orange because the company I work for have bought out the contract with them as reception was very poor and many friends I know have experienced this as well. So needing to search out other offers.

I thought O2 offered existing customers the same deal as new ones? are you compairing on the same tarriff?

TriCrossRider

wabbit02 wrote: »

I thought O2 offered existing customers the same deal as new ones? are you compairing on the same tarriff?

I am... although phoned up again today to be "refreshed" on my free upgrade options and asked about the price - now told £249.99 which appears in line with the current site for a £20 tarriff... my current is £19p/m

I experienced this problem last year with them when I wanted to upgrade to an O2 XDA Mini S - the price they offered was about £100 more than if I had been a newbie. Shopped around the networks (O2 XDA's are also made by a company called HTC and provide similar models to other networks), went back to them with the best deal I had found... they still made me pay up front for the phone, but gave me 12 months @ £9p/m - which worked out as a saving in the long run, as the best deal had been £25 p/m for 18 months.

tonydee

No joy my end which is a 1st for few years with o2.

I currently pay £15 p/m for 200xnet mins and 500 txts and had to pay for my phone (w810i).

I wasn't too bothered about an upgrade of phone as I still like the w810i but all they could offer was:

18 month contact (a big no no for me)
£25 p/m
£100 cashback

PAC in the post

betheebee

I have just moved from O2 to Virgin on a 12mth cashback deal.Free Motorola L6, 50mns, 100txt for £20 a mth and I can claim the cashback (£240) I am a low user so it's good enough for me.