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Gas Fire Issue...

13»

Comments

  • Optimist
    Optimist Posts: 4,557 Forumite
    Part of the Furniture
    Dunree wrote: »
    Optimist, it has taken a lot for them to do anything to be honest. There is a manufactures warranty, which was the reason I called them when it packed up. The fire was bought at the end of May, fitted start of June, and was ok until the end of September. We hadn't done anything untoward with the fire.

    I'm looking for legalities here of how we stand. I'm not that interested in getting reimbursed for the extra leccy usage, I only want a fully working fire.

    If they turn around next friday and say ''no, that's it'' where do we stand?

    Is our problem liable to stand up in court, should it go there?

    As I haven't seen the guarantee I can not tell you what it covers or if it will stand up in court. You need to read the paperwork as to terms
    "The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts."

    Bertrand Russell. British author, mathematician, & philosopher (1872 - 1970)
  • Dunree
    Dunree Posts: 401 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Optimist wrote: »
    As I haven't seen the guarantee I can not tell you what it covers or if it will stand up in court. You need to read the paperwork as to terms

    Must go through it. If I can, I'll post it on here :)
    Life is now good :)
  • HappyMJ
    HappyMJ Posts: 21,115 Forumite
    10,000 Posts Combo Breaker
    Dunree wrote: »
    Manafacturer says there is an issue with the Thermal coupler. Apparently, we need a different type...

    confused.com
    It's a very cheap part.
    :footie:
    :p Regular savers earn 6% interest (HSBC, First Direct, M&S) :p Loans cost 2.9% per year (Nationwide) = FREE money. :p
  • Dunree
    Dunree Posts: 401 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    HappyMJ wrote: »
    It's a very cheap part.


    Tech says it's not the bog standard one, it needs a differently one apparently...

    stillconfused.com
    Life is now good :)
  • HappyMJ
    HappyMJ Posts: 21,115 Forumite
    10,000 Posts Combo Breaker
    Dunree wrote: »
    Tech says it's not the bog standard one, it needs a differently one apparently...

    stillconfused.com
    Do you have LPG? Still...the parts are almost universal between different gas fires.
    :footie:
    :p Regular savers earn 6% interest (HSBC, First Direct, M&S) :p Loans cost 2.9% per year (Nationwide) = FREE money. :p
  • Dunree
    Dunree Posts: 401 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    HappyMJ wrote: »
    Do you have LPG? Still...the parts are almost universal between different gas fires.

    No, it's mains gas.

    I have no doubt that they are trying, the conversations I've had with the technicians boss tell me that he is scratching his head.

    But we still don't have a working fire :(

    We live in South London, in a bog standard house, nothing fancy.

    This fire is a bog standard, bought off the shelf model. It looked good. It sounded good from the specs. It used to work, now it doesn't.
    Life is now good :)
  • ILW
    ILW Posts: 18,333 Forumite
    Just keep being very nice with the manufacturers. They are already doing more than they need to legally.
  • Dunree
    Dunree Posts: 401 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    ILW wrote: »
    Just keep being very nice with the manufacturers. They are already doing more than they need to legally.


    That's my question, what are they legally obliged to do??

    stillconfused.com
    Life is now good :)
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Dunree wrote: »
    That's my question, what are they legally obliged to do??

    stillconfused.com
    They are legally obliged to do whatever they have agreed in the manufacturer's guarantee.

    You were advised to read it in post #22...
    Optimist wrote: »
    As I haven't seen the guarantee I can not tell you what it covers or if it will stand up in court. You need to read the paperwork as to terms

    You told us in post #23...
    Dunree wrote: »
    Must go through it. If I can, I'll post it on here :)
    Have you read it yet?
  • Dunree
    Dunree Posts: 401 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Hi guys,

    An update on the fire issue.

    The fire has now been repaired and is in full working order. The manufacturer is going to reset the warranty date from the date of the fix.

    And yes, there was a very faulty brand new part....

    So thank you for all your help and advice, it was very much appreciated :T
    Life is now good :)
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