Gas Fire Issue...

OlliesDad

Dunree wrote: »

Sorry, I may have been misconstrued Happy MJ.

If I get a payment towards the electricity bill, all well and good. It will be accepted. If I don't, I'm honestly not too bothered.

I just want a working fire.

I'm just not sure how I stand with my consumer rights with this one.

The fire has packed up, and the manufacturer were really dragging their heels until I started mentioning legal action.

Hope this helps

Your consumer rights were all with the retailer. How did you pay for the item? If with a credit card they may be jointly liable.

Dunree

OlliesDad wrote: »

Your consumer rights were all with the retailer. How did you pay for the item? If with a credit card they may be jointly liable.

We paid for it by cash, but not in the Arthur Daley sense.

We have receipts.

The shop has now closed as the owner has retired.

The fire is covered by manufacturers warranty.

Normally for expensive purchases, we'd use the credit card, but we were given a discount if we'd paid by cash.

OlliesDad

Dunree wrote: »

We paid for it by cash, but not in the Arthur Daley sense.

We have receipts.

The shop has now closed as the owner has retired.

The fire is covered by manufacturers warranty.

Normally for expensive purchases, we'd use the credit card, but we were given a discount if we'd paid by cash.

As stated earlier you do not have any contractual agreement with the manufacturer and therefore you are reliant on whatever they are willing to offer so best to keep on the good side with them.

Dunree

OlliesDad wrote: »

As stated earlier you do not have any contractual agreement with the manufacturer and therefore you are reliant on whatever they are willing to offer so best to keep on the good side with them.

I can see what you are saying Olliesdad, but surely warranty has to be honoured?

OlliesDad

Dunree wrote: »

I can see what you are saying Olliesdad, but surely warranty has to be honoured?

Morally it should, and it appears they are trying their best, but if they don't deal with it then there is nowhere further that you can take it.

If the old guy wound the company up, it may be possible to reverse that if there is an outstanding debt to you, however i have no experience in this so you would need to wait for a more knowledgable person to come along and advise if its possible and how to do it.

Dunree

So in effect, we could be sitting here with a very expensive white elephant?

Optimist

From the fact that the manufacturer is doing their best to help you I am assuming that you have manufacturers guarantee with this fire.

This is something they are not obliged to give but if they do it is in addition to your rights under the Sale Of Goods Act

If that is the case then it forms a part of your contract and is indeed legally binding.

The relevant legislation is The Sale And Supply of Goods To Consumers Regulations 2002

HappyMJ

Dunree wrote: »

So in effect, we could be sitting here with a very expensive white elephant?

Have you had your own local gas safe registered engineer look at it?

It's just a gas fire..there isn't much that can go wrong with them.

Dunree

Optimist wrote: »

From the fact that the manufacturer is doing their best to help you I am assuming that you have manufacturers guarantee with this fire.

This is something they are not obliged to give but if they do it is in addition to your rights under the Sale Of Goods Act

If that is the case then it forms a part of your contract and is indeed legally binding.

The relevant legislation is The Sale And Supply of Goods To Consumers Regulations 2002

Optimist, it has taken a lot for them to do anything to be honest. There is a manufactures warranty, which was the reason I called them when it packed up. The fire was bought at the end of May, fitted start of June, and was ok until the end of September. We hadn't done anything untoward with the fire.

I'm looking for legalities here of how we stand. I'm not that interested in getting reimbursed for the extra leccy usage, I only want a fully working fire.

If they turn around next friday and say ''no, that's it'' where do we stand?

Is our problem liable to stand up in court, should it go there?

Dunree

HappyMJ wrote: »

Have you had your own local gas safe registered engineer look at it?

It's just a gas fire..there isn't much that can go wrong with them.

Manafacturer says there is an issue with the Thermal coupler. Apparently, we need a different type...

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