Vodafone charging £30 per day for USA data woot even using phone

Abu807

I turned it off in the uk and then turned it back on when we landed back at home

NFH

Buzby wrote: »

You will have used the data - albeit unintentionally. A software update on the iOS 6 firmware supposedly fixed this issue - but be bottom line remains, you are responsible for any usage and Your network has to pay te foreign network for your connectivity.

You haven't yet established whether the iPhone was supplied also by Vodafone in addition to the service. In this case, Vodafone are liable for any hardware fault, software fault or billing system error, which strengthens the OP's case considerably. How can you give such specific advice without establishing the facts?

Vodafone

Hi Abu807,

Thanks for making me aware of your concerns here.

To enable me to review matters further could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Thanks,

Lee

Web Relations Team

Vodafone UK