Ebookers rang to say my hotel is 'overbooked' 6 weeks prior to travel?

miduck

The difficulty you are going to have is convincing ebookers (or if it came down to it, a court) that the extra hours were a key element of your contract. Hence, they could offer you a hotel of equivalent quality outside Disney, and that *may* discharge their obligation to you.

Have you checked availability for the hotel through other agents?

angelfire

balletshoes wrote: »

call Disney in the morning (call the French guest services number 0033 1 60 30 60 53 - and use a discount dial number first to get the call cheap from a UK landline). Ask them about availability for your exact hotel room and dates. Then call ebookers and say what they say.

I know its little consolation, but if you are going to DLP outside of school holidays in February, you won't need EMH - you'll be able to get on the EMH rides (its only a handful of them) later in the day/early evening.

We're going during our half term break....

angelfire

miduck wrote: »

The difficulty you are going to have is convincing ebookers (or if it came down to it, a court) that the extra hours were a key element of your contract. Hence, they could offer you a hotel of equivalent quality outside Disney, and that *may* discharge their obligation to you.

Have you checked availability for the hotel through other agents?

I've tried Expedia, Thomas cook, lastminute , plus all that Coe up on a travel supermarket or trivago search. Any other suggestions?

balletshoes

!!!!!!!!! wrote: »

We're going during our half term break....

which week is that?

balletshoes

!!!!!!!!! wrote: »

I've tried Expedia, Thomas cook, lastminute , plus all that Coe up on a travel supermarket or trivago search. Any other suggestions?

alpharooms, travelrepublic, hotels.com, try them too.

angelfire

balletshoes wrote: »

which week is that?

W/c 11/02/13

angelfire

balletshoes wrote: »

alpharooms, travelrepublic, hotels.com, try them too.

I'll do that now, thank you

balletshoes

!!!!!!!!! wrote: »

W/c 11/02/13

there are no French schools off then, and most English ones are the following week - so it'll be a quiet DLP when you are there .

angelfire

balletshoes wrote: »

there are no French schools off then, and most English ones are the following week - so it'll be a quiet DLP when you are there .

Thank heaven for small mercies! Thanks for that, makes us feel a little better!

hcb42

Ebookers generally pulls its rates from the main GDS systems, like many of the agencies mentioned. Hotels do not necessarily give them a set number of rooms to sell (possible with some operators, but certainly not normal in this case)

If the hotel still has rooms, then clearly the reason for cancellation cannot be that they are overbooked. You might have to write a firm short letter to ebookers/copy to hotel expecting your booking to be honoured as agreed.

They could cancel if there was an obvious error on price e.g. normally it is £200 and it was showing as £20, clearly that would be an error (if that is the case here, then yes you dont have much of a leg to stand on, assuming they have took no money)

As a tip, (and I work in the hotel/rate distribution game!) the best thing to do is use the travel agencies on line such as expedia etc to do price research, then book direct with hotel reservations. Less can go wrong that way, you are making a direct relationship with the hotel early on, and the price should always be the same for comparable terms, and all hotel groups have price match anyway.