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Can I make a FOS complaint...

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  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    That the discount wasn't applied to the second vehicle.
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    assj wrote: »
    That the discount wasn't applied to the second vehicle.

    Have you tried re-opening the complaint with them? If you report it to Head Office you may find with the new evidence they'll do something to get rid of you without too much fuss.
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    I have just sent them a list of questions today, so I hope to have full facts before I write a second complaint. I'm keen to understand what the discount was supposed to be, I then need to see what they did with it, as it's not on my paperwork.
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