Firefox crashes

waddler_8

welshbookworm wrote: »

When I click on Firefox - Add ons, it goes to 'add add ons' and has a nice little thing to click on to tell me what are add ons!

No extensions or plug-ins?

What was the outcome of running it in safe mode - did it crash?

pineapple

welshbookworm wrote: »

When I click on Firefox - Add ons, it goes to 'add add ons' and has a nice little thing to click on to tell me what are add ons!
I haven't added any, though I realize that sites could add them without me knowing.

Have you checked under 'extensions' and 'plug ins'? It could be you had some installed along with other software.
Edit: Oops you beat me to it Waddler!

welshbookworm

OK I do have 2 add ons (I found them in 'extensions *shrugs*)
They're both disabled, Java Console 6.0.33 and Microsoft.NET framwork assistant 1.2.1. Does that mean I can't play Java games on my computer any more?

welshbookworm

It hasn't crashed yet *fingers crossed* hence question above
Many thanks

Naf

welshbookworm wrote: »

Vista

Well there's your problem right there...

welshbookworm

It crashed again ! Bother blast and fiddlesticks.

waddler_8

In safe mode or started normally? This should take 2-3 mins.

Download DDS from the link below and save it to your desktop:

Link

After you've downloaded it and saved it to your desktop:

• Double click DDS to run it.
• When it's finished, DDS will open two logs:

1. DDS.txt
2. Attach.txt

Save both reports to your desktop.

Copy & paste the contents of just DDS.txt for now and post it here (you may need to split the log over separate posts)

welshbookworm

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 7.0.6001.18248 BrowserJavaVersion: 10.9.2
Run by Karen Ryan at 12:22:26 on 2012-12-26
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.44.1033.18.1790.209 [GMT 0:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {BF5CEBDC-F2D3-7540-343C-F0CE11FD6E66}
SP: Microsoft Security Essentials *Enabled/Updated* {043D0A38-D4E9-7ACE-0E8C-CBBC6A7A24DB}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\RAVCpl64.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\McAfee Security Scan\3.0.285\SSScheduler.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Windows\ehome\ehmsas.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\bin32\nSvcAppFlt.exe
C:\Program Files\bin32\nSvcIp.exe
C:\Windows\ehome\ehsched.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehRecvr.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Windows\system32\wuauclt.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_135.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_135.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Microsoft Security Essentials\MpCmdRun.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&s=1&o=vp64&d=1006&m=aspire_x3200
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&s=1&o=vp64&d=1006&m=aspire_x3200
mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&s=1&o=vp64&d=1006&m=aspire_x3200
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.6.5805.1910\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
uRun: [ehTray.exe] C:\Windows\ehome\ehTray.exe
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files (x86)\McAfee Security Scan\3.0.285\SSScheduler.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
LSP: %SYSTEMROOT%\system32\nvLsp.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {CA47E69B-B484-44C1-8E29-19B6B2694810} - hxxp://games.bigfishgames.com/en_super-stamp/online/axcontrol.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{1541FCCD-7355-4784-9FC4-BF5E12649F6D} : DHCPNameServer = 192.168.1.254
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
x64-mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&s=1&o=vp64&d=1006&m=aspire_x3200
x64-mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&s=1&o=vp64&d=1006&m=aspire_x3200
x64-BHO: {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - <orphaned>
x64-BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5805.1910\swg64.dll
x64-Run: [Windows Defender] C:\Program Files (x86)\Windows Defender\MSASCui.exe -hide
x64-Run: [RtHDVCpl] RAVCpl64.exe
x64-Run: [Skytel] Skytel.exe
x64-Run: [MSSE] "C:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
x64-mPolicies-Explorer: NoActiveDesktop = dword:1
x64-mPolicies-System: EnableUIADesktopToggle = dword:0
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Karen Ryan\AppData\Roaming\Mozilla\Firefox\Profiles\y6g1nzeo.default\
FF - prefs.js: browser.startup.homepage - hxxp://en-GB.start2.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-GB:official
FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Updater\2.4.2432.1652\npCIDetect14.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\NPcol400.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\NPcol500.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npCouponPrinter.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npmidas.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npMozCouponPrinter.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npzylomgamesplayer.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\Zylom\ZylomGamesPlayer\npzylomgamesplayer.dll
FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll
FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1166636.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_135.dll
FF - plugin: C:\Windows\SysWOW64\npdeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: !HIDDEN! 2009-06-29 06:13; {20a82645-c095-46ed-80e3-08825760534b}; C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============
.
R1 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2009-6-18 173984]
R2 Acer HomeMedia Connect Service;Acer HomeMedia Connect Service;C:\Program Files (x86)\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe [2009-1-10 269448]
R3 MpNWMon;Microsoft Malware Protection Network Driver;C:\Windows\System32\drivers\MpNWMon.sys [2009-6-18 40832]
S3 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2009-6-28 93184]
S3 FlashUSB;FlashUSB;C:\Windows\System32\drivers\FlashUSB_x64.sys [2010-8-23 20480]
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
2012-12-12 06:46:15 697272 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2012-12-12 06:46:14 73656 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2012-12-12 06:02:19 67413224 ----a-w- C:\Windows\System32\mrt.exe
2012-10-10 21:24:20 52584 ----a-w- C:\Windows\SysWow64\OpenCL.dll
2012-10-10 21:22:54 2428776 ----a-w- C:\Windows\SysWow64\nvapi.dll
2012-10-10 21:22:52 26331496 ----a-w- C:\Windows\System32\nvoglv64.dll
2012-10-10 21:22:52 1760104 ----a-w- C:\Windows\System32\nvdispco64.dll
2012-10-10 21:22:32 15309160 ----a-w- C:\Windows\SysWow64\nvd3dum.dll
2012-10-10 21:22:26 2747240 ----a-w- C:\Windows\System32\nvcuvid.dll
2012-10-10 21:22:24 19906920 ----a-w- C:\Windows\SysWow64\nvoglv32.dll
2012-10-10 21:22:18 13443944 ----a-w- C:\Windows\System32\drivers\nvlddmkm.sys
2012-10-10 21:22:14 17559912 ----a-w- C:\Windows\SysWow64\nvcompiler.dll
2012-10-02 19:51:11 3293544 ----a-w- C:\Windows\System32\nvsvc64.dll
2012-10-02 19:51:04 6200680 ----a-w- C:\Windows\System32\nvcpl.dll
2012-10-02 19:50:57 891240 ----a-w- C:\Windows\System32\nvvsvc.exe
2012-10-02 19:50:57 63336 ----a-w- C:\Windows\System32\nvshext.dll
2012-10-02 19:50:57 2557800 ----a-w- C:\Windows\System32\nvsvcr.dll
2012-10-02 19:50:57 118120 ----a-w- C:\Windows\System32\nvmctray.dll
2012-10-02 13:15:52 430952 ----a-w- C:\Windows\SysWow64\nvStreaming.exe
.
============= FINISH: 12:24:17.22 ===============

waddler_8

Just confirm for me whether it crashed whilst running in safe mode or not.

welshbookworm

Sorry, yes it was in safe mode.
Many thanks