M&S Sale - *UPDATED*

freddiesmum09

Cher-Ching wrote: »

For those persistent enough, I had trouble last year with an item being bought and then cancelled. I complained via email saying that since I got a confirmation email I assumed my order had been successful and now it has been cancelled I won't have the item at all as it is oos in store etc. After a few emails back and forth they finally relented and gave me a £5 credit on my account. Not much but at least I got something out of them, may be worth bearing in mind.

They have messed me around abit re sale items. Most things arrived ok, but had 3 items cancelled, plus one whole order cancelled yet no email, also had a problem with 2 of the items I did receive, recieved a refund wfor the 2 items that werent really in a saleable condition, plus £5 credit on my account as I said I wanted some sort of compensation for spending 10minutes on hold, after all, I am being charged for something that isnt my fault (I had tried emailing them but no reply as apparently they are really busy). Worth persisting with them & ringing if you can be bothered and don't feel rude for asking for a refund or compensation, they are a multi-million pound company and should have a better stock system for busy periods as well as people checking the condition of stock before putting it in peoples parcels! Oh and in busy periods give more staff overtime so that customers can actually get through to customer services in less than 10minutes!!!:mad:

mrs_lds

Does anyone know when final managers reductions take effect. Tia

mrs_lds

Anyone know please tia

harvestmoon

How do you know they give staff overtime to deal with problems? Is this not a good thing? Is it costing YOU anything? What the heck - shops will run out of stuff! Think yourselves lucky! If we all start demanding compo 'cos shops run out and can't fulfil an order where do we draw the line?
It will be a very sad day if we see the demise of M&S because we all want our pound of flesh!!!!!!!!!!!!!!

freddiesmum09

harvestmoon wrote: »

How do you know they give staff overtime to deal with problems? Is this not a good thing? Is it costing YOU anything? What the heck - shops will run out of stuff! Think yourselves lucky! If we all start demanding compo 'cos shops run out and can't fulfil an order where do we draw the line?
It will be a very sad day if we see the demise of M&S because we all want our pound of flesh!!!!!!!!!!!!!!

Wow, I think you totally misinterpretated my post. I am not trying to make money out of M&S in any way shape or form:eek:. and I for one would be gutted to ever see the end of M&S (which I doubt would happen any time soon!!)

I easily spend about £600-£800 a year with them. 95% of the time the service is great hence why I spend so much with them online/instore, in cafe and in the food stores... if they were rubbish all the time I wouldn't give them any of my hard earned cash and would go elsewhere!!! But most of the time they are a good, efficent, reasonable priced company.

The problem comes when you order stuff, they cancel items (fair enough, mistakes happen) - then they don't bother to contact you to let you know, even when the whole order is cancelled. A quick generic email just saying such and such a product is unavailable is fine. But to cancel all items and not bother to inform the customer? Thats not good enough really.

IMO I think they should have a better stock system in the sale that updates in real time, especially with them being such a massive company, but hey, thats a matter of personal opinion.

The main reason I contacted them was because they sent me damaged products. The girl on the phone was really helpful and sorted it all out so credit to m&s that they have some good customer service assistants.

I don't want something for nothing, I work hard and like many people on here, and try to stretch my income to the max, hence why I don't want to have to pay for a phonecall for something that wasn't my fault..guess its the same thing when you find the 'free' numbers for all these companys to bypass 0844/0845 numbers. A lot of people don't like having to pay for these sort of phonecalls if its to rectify a companies mistake...and I am one of them:)

KxMx

freddiesmum09 wrote: »

Wow, I think you totally misinterpretated my post. I am not trying to make money out of M&S in any way shape or form:eek:. and I for one would be gutted to ever see the end of M&S (which I doubt would happen any time soon!!)

I easily spend about £600-£800 a year with them. 95% of the time the service is great hence why I spend so much with them online/instore, in cafe and in the food stores... if they were rubbish all the time I wouldn't give them any of my hard earned cash and would go elsewhere!!! But most of the time they are a good, efficent, reasonable priced company.

The problem comes when you order stuff, they cancel items (fair enough, mistakes happen) - then they don't bother to contact you to let you know, even when the whole order is cancelled. A quick generic email just saying such and such a product is unavailable is fine. But to cancel all items and not bother to inform the customer? Thats not good enough really.

IMO I think they should have a better stock system in the sale that updates in real time, especially with them being such a massive company, but hey, thats a matter of personal opinion.

The main reason I contacted them was because they sent me damaged products. The girl on the phone was really helpful and sorted it all out so credit to m&s that they have some good customer service assistants.

I don't want something for nothing, I work hard and like many people on here, and try to stretch my income to the max, hence why I don't want to have to pay for a phonecall for something that wasn't my fault..guess its the same thing when you find the 'free' numbers for all these companys to bypass 0844/0845 numbers. A lot of people don't like having to pay for these sort of phonecalls if its to rectify a companies mistake...and I am one of them:)

They are tied in with their website provider (Amazon) until 2014. They signed a very long contract in 2005 which I think was a very poor business decision, and didn't seem to grasp that the technology might improve beyond what they were signing up with for a stupid amount of time!

(see post #78 for link)

jaxads

Any idea when "final reductions" might start??

(Then it's only a matter of time before "Manager's Reductions, which I think started on 12 Jan last year)

yorks808

I personally dont think much of their 'further' reductions. Went to the Br*df*rd branch on Saturday and not all of their sale stock had been further reduced.

sandy201

Hi,
Does any1 know when final reductions are?
Thanks

VfM4meplse

Late night shopping this eve locally so I'll see....

Otherwise I'll explore Oxford St on Friday after work.

ETA: Just a load of rubbish left in my local branch, I can sense the super-reductions are imminent because the stock will never shift otherwise