TNC/T and S Parking Services

Emilys_mum

@ coupon-mad - because I am a massive chicken who thought it would be easier to just hang up and ignore. Obviously not. Will write out phone script and wait for them to call again.

Emilys_mum

So they finally rang up again, and I repeated word for word what coupon_mad had written down. They tried to speak over me, saying its not harassment, and that I can report them to the office of fair trading if I want, but I continued to say what I had to say and then hung up the phone. Fingers crossed that's everything now!

ManxRed

Well done.

Any further calls from them, come back here and let us know. We can point you at the Office of Fair Trading! They'd be foolish to call you again.

BASFORDLAD

Well done you!!!

peter_the_piper

Very satisfying isn't it, to actually get one back on them.

Emilys_mum

peter_the_piper wrote: »

Very satisfying isn't it, to actually get one back on them.

Yeah, it was! Although I was so worked up about it I was practically shaking once I'd hung up. The 'phone down' bit was my favourite bit!

Emilys_mum

So having felt very smug for the past 2 months, I just had a phone call from TNC. He asked if it was me, I said yes, then when he said who it was I hung up. Any advice?

Coupon-mad

Emilys_mum wrote: »

So having felt very smug for the past 2 months, I just had a phone call from TNC. He asked if it was me, I said yes, then when he said who it was I hung up. Any advice?

Yep, hang up or tell them the debt is denied - and by the way - that you are reporting them to the BPA, DVLA and Trading Standards.

If TNC got your name/address and phone number then they have broken DVLA and BPA rules, seeing as T&S Parking Services are not BPA Approved Operators and could not have got the data themselves, not even by a paper application (non-AOS parking companies cannot).

http://www.britishparking.co.uk/AOS-Members

Unless you gave the PPC your name and address (??), it seems TNC may have got it illegally (again), like it seems they did here (outcome in post #103):

https://forums.moneysavingexpert.com/discussion/3924901

Complain by email immediately to the DVLA's Data Protection Compliance Manager saying that you got a fake PCN from a non-AOS member and TNC are now harassing you on behalf of that non-AOS member, so you are wondering how TNC got your data because of course that would be a DPA breach.

Say that you know AOS members are not allowed to get data for Parking Charges issued by non-AOS members. You require an explanation of who obtained your data, on what date and how exactly the DVLA contend that applicant fulfilled the 'reasonable cause' requirement. Either a non-AOS member got the data, or an AOS member got it unlawfully on the first company's behalf. Whichever it was is a serious matter. Put them on notice that their reply will be referred to the Information Commissioner as a breach of Data Protection if the explanation is not satisafactory, and remind them that TNC have done this before with 'Car Parking and Select Services' as you have read evidence about this online.

Ask why are TNC still allowed to get DVLA data at all when they have an apparent pattern of getting data re PCNs issued by non-AOS members. How are TNC still on the AOS list anyway; say that you have also complained to the BPA - but it's far from just a BPA issue because the repeated DPA breach possibility is serious for the DVLA.

[EMAIL="David.Dunford@dvla.gsi.gov.uk"]David.Dunford@dvla.gsi.gov.uk[/EMAIL]

Also send a similar complaint email to the BPA as TNC are on thin ice, remember you are complaining about TNC (not the parking company) because TNC are an AOS member, for it seems, getting data again for a PCN issued by a non-AOS member:

[EMAIL="aos@britishparking.co.uk"]aos@britishparking.co.uk[/EMAIL]

''If you would like to make a complaint about an operator that is registered with the AOS, you should contact BPA in writing to:-
British Parking Association, Stuart House, 41-43 Perrymount Road, Haywards Heath, West Sussex RH16 3BN
Or by [EMAIL="aos@britishparking.co.uk"]email[/EMAIL]
We would be grateful if you could send as much evidence with your complaint as possible, to enable us to investigate your complaint to its fullest extent...if you believe that the operator has breached our Code of Practice, we will investigate your complaint thoroughly. We will respond to you when we receive your complaint, and if your complaint warrants investigation, we will contact you with the results of that investigation.''


Oh, and want a laugh about T&S Services?!!!!! :rotfl:

http://forums.pepipoo.com/index.php?showtopic=72060

Their newest young Director is even on Twitter (no link, the name is unusual enough and so is her grammar and spelling...).

Jeez all their info, what looks like a home address and all is everywhere - so no wonder they don't care about your data:

https://www.duedil.com/company/05501123/t-and-s-parking-services-limited



Who else can we report this to, I wonder? Norman Baker MP?!

Emilys_mum

Thanks so much! Will get on to all these emails in the next few days, and keep you posted.