metropolitan police scam

thehullram

My PC has been hit by the above virus asking for £100 etc...

i have been looking for ways to remove but they all seem to involve going through safe mode.

if I do this and click any button even in safe mode it returns.

any ideas?

waddler_8

Can you boot to safe mode with command prompt & do you have a USB flash drive?

thehullram

yes i do have one and I can get to safe mode with command point

thehullram

in fact I now cant even do that

waddler_8

Using another computer, download the Microsoft safety scanner (MSS) to a USB memory stick

Restart the computer, press F8 continually until you reach the Advanced Boot options menu. Choose Safe mode with command prompt.

When it loads, log onto your normal administrator account & at the command prompt type explorer

This will open Windows Explorer (not Internet Explorer) where you'll be able to navigate through your file system. Plug in the USB drive and navigate to the MSS you downloaded and run that.

Alternatively, if you have already have Malwarebytes' Anti-malware installed, use explorer to navigate to the malwarebytes' Anti-malware folder in program files and run mbam.exe

waddler_8

thehullram wrote: »

in fact I now cant even do that

If you can't boot safe mode at all use the Kaspersky rescue disk.

https://support.kaspersky.com/viruses/rescuedisk

thehullram

aarrrgh need a bigger flash drive than i have access to. next ideas please??

waddler_8

So you can't create a rescue disk or boot safe mode with command prompt? Do you have your install CD? What OS is this by the way?

thehullram

it's windows xp at work controlled by a server

waddler_8

Why not just let the IT dept sort it?

thehullram

very small work. very small IT budget.