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MSE News: 'Misleading' Three ad didn't spell out potential mobile price rises

"The ASA has ruled that Three didn't make it clear in a leaflet that pay monthly mobile prices could rise mid-contract..."
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Comments

  • gjchester
    gjchester Posts: 5,741 Forumite
    And?

    They can't repeat the advert and must ensure future adverts say prices may rise with RPI.

    The only difference is they have to tell people process could go up, no doubt in the small print we don't read, won't stop prices rising mid contract in the future.
  • chanz4
    chanz4 Posts: 11,050 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    does any mobile advert state they are fixed or wont go up? nope
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • jenniewb
    jenniewb Posts: 12,841 Forumite
    Part of the Furniture 10,000 Posts Photogenic Combo Breaker
    I'm sure they'll find a way to pay their way out of this....then pass the costs onto the customer *cough* corruption! *cough*
  • The only difference is they have to tell people process
  • ~Brock~
    ~Brock~ Posts: 1,714 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Slow news day?
  • gjchester
    gjchester Posts: 5,741 Forumite
    jenniewb wrote: »
    I'm sure they'll find a way to pay their way out of this....then pass the costs onto the customer *cough* corruption! *cough*


    There's nothing to find their way out of. The ASA deals with adverts nothing more.

    The ASA ruling just says they have to mention it in the small print in future, not that they must not put prices up mid contract.
  • peterbaker
    peterbaker Posts: 3,083 Forumite
    So those who purchased contracts after the leaflet was produced can use it to prosecute breach of contract ?
  • gjchester
    gjchester Posts: 5,741 Forumite
    peterbaker wrote: »
    So those who purchased contracts after the leaflet was produced can use it to prosecute breach of contract ?

    Probably not. The leaflet probably says T&C apply and they are on the contract you sign.

    MSE's post does say...

    However ASA did add that the leaflet hadn't made any claims that monthly tariff prices were fixed and that if a consumer had taken out a contract with Three, it did say in the terms and conditions that prices could rise in line with inflation.
  • peterbaker
    peterbaker Posts: 3,083 Forumite
    gjchester wrote: »
    Probably not. The leaflet probably says T&C apply and they are on the contract you sign.

    MSE's post does say...

    However ASA did add that the leaflet hadn't made any claims that monthly tariff prices were fixed and that if a consumer had taken out a contract with Three, it did say in the terms and conditions that prices could rise in line with inflation.
    So ? I say again Breach of CPRs=Breach of Contract for those affected. The ASA are merely stating both sides of the mid-term increases contract case in a balanced non-judgemental way. It is not their job to prosecute a class action or make a ruling on Breach of Contract claims for this but they have provided the evidence that unlawful commercial practices have occurred.

    There is no law that says Ts and Cs trump evidence of breach of CPRs, and there is now no logical reason to suggest 3 mobile are off the hook - to the contrary, 3 mobile are very much now on this particular hook.
  • gjchester
    gjchester Posts: 5,741 Forumite
    peterbaker wrote: »
    So ? I say again Breach of CPRs=Breach of Contract for those affected.

    Go for it....
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