Using the Financial Ombudsman

Tiggerhoney

roxy1969 wrote:

Bank : Lloyds TSB
Amount Reclaimed : £4,250 plus intrest
Amount Paid : £4,250




Sent first letter on the 28th dec, got letter back 1 week later with the usual stuff, so sent second letter on the 10th jan, contacted the financial ombudsman on the 20th jan, and received full amount of charges today.
So thanks to you martin :money: and this site I am now £4,250 to the good:j :T :j :T .........:beer:


ROLLING TOATAL NOW £38,438.10- KEEP IT GOING!

Congrats, dealing with Lloyds at the moment had usual letter after 14 days just about to send a 7 day letter with amended amount was claiming overdraft interest and realised reading through posts that you cant claim that
original 7 day letter was ignored so how did you contact Ombudsman where can I find the phone number or did you write to them?
Carol

Edinburghlass_2

You either carry on your claim yourself using the method in Martin's article or you use the Financial Ombudsman, no point in going to the FO mid way through doing this yourself when it won't take much longer to resolve now.

sgx.saint

Hi.

I recently saw an article, or thread of some description which mentioned that people can now use the FO to pursue their claims for unlawful bank charges.

This service was free but the FO could only recover 50% of your total charges.

Can anyone point me in the right direction for this article, website or thread?

Has anyone on this board used the FO to reclaim charges? Care to share your experiences?

I appreciate your thoughts.

sgx.saint

Thanks for moving my post MODS

Edinburghlass_2

Links to the articles etc in previous posts

sgx.saint

Links to the articles etc in previous posts

Yep. Thankyou

sgx.saint

Once using the FO, can the bank under investigation contact the customer and ask to settle the matter privately thus stopping the FO investigation?

sgx.saint

Also, can the FO investigate excessive disconnection charges applied by Mobile Operators?

Louling06

Does anyone know if there is a website for the finacial services ombudsman?
Or if there is a website where I can find the ins and outs of finance agreements and what the finance companies are allowed and not allowed to do?
Thanks
Louise

Edinburghlass_2

http://www.financial-ombudsman.org.uk/faq/answers/complaints_a2.html