BT charges

jizba

BexTech

That was a good response and thanks for addressing my concerns, I have a couple of things that I want to clarify.

Can I pay monthly by DD but first of all see my bill for that particular month rather than BT just taking out an average?

I've heard that a further 25p a month can be saved by switching to paperless billing is this true and if so how can it be done? Incidentally are emails sent out monthly for DD payers who use the paperless billing system?

Thanks again.

BexTech

jizba wrote: »

BexTech

That was a good response and thanks for addressing my concerns, I have a couple of things that I want to clarify.

Can I pay monthly by DD but first of all see my bill for that particular month rather than BT just taking out an average?

I've heard that a further 25p a month can be saved by switching to paperless billing is this true and if so how can it be done? Incidentally are emails sent out monthly for DD payers who use the paperless billing system?

Thanks again.

If you opt for whole bill monthly direct debit, you will get the bill sent to you showing your line rental, services and call charges for that month, then it will either state what day the money will be taken from your account or state so many days from the bill date (I forget which now, it's been almost 2 years since I ditched my landline).

You will need to stipulate you want whole bill monthly DD and not the monthly payment plan, they may try and say they only do quarterly DD or monthly payment plan, but they do indeed to monthly whole bill DD.

You can save £0.25 per month by going paperless, I would think they would at least email you to say the bill was ready to view, I know I used to get an eMail stating my bill was available, but I also used to receive a paper bill too, don't think the saving came in then, so I kept with the paper bill too.

billsavings

BT Paper Free Billing info can be found here: http://www2.bt.com/static/i/btretail/consumer/paperfreediscount/?s_cid=con_FURL_paperfreediscount

BritBrat

...but they have always charged you for not using Direct Debit.

I know what you mean but there is a difference, a discount is a discount and a charge is a charge.

If they had increased the discount to DD payers I would not have the issue.

How long do you think it will be before they increase the charge for not using DD?

BexTech

BritBrat wrote: »

I know what you mean but there is a difference, a discount is a discount and a charge is a charge.

If they had increased the discount to DD payers I would not have the issue.

How long do you think it will be before they increase the charge for not using DD?

Yes, people always prefer a discount than a surcharge. I have tried to get this point across to Virgin Media before the out cry of BT switching to a surcharge from a discount, but they weren't interested, they charge a £5 per month surcharge for not paying by DD.

Probably wouldn't be too long if they can get away with it.

Ms_C

I have just received my quarterly BT phone bill and I have been charged this ridiculous amount of £4-50 as a 'fine' for not paying by direct debit. :mad: Do I have to pay this charge? Surely I can refuse on the grounds of having the freedom to choose how to make my payment? I am considering paying the bill minus the charge! Surely they cannot get away with this! Furthermore, the £4-50 charge is added prior to the VAT calculation - even more money! Anyone out there refused to pay the charge? Ms C

BexTech

Ms_C wrote: »

I have just received my quarterly BT phone bill and I have been charged this ridiculous amount of £4-50 as a 'fine' for not paying by direct debit. :mad: Do I have to pay this charge? Surely I can refuse on the grounds of having the freedom to choose how to make my payment? I am considering paying the bill minus the charge! Surely they cannot get away with this! Furthermore, the £4-50 charge is added prior to the VAT calculation - even more money! Anyone out there refused to pay the charge? Ms C

I know it doesn't seem right, but for all these years you have blissfully being paying £3 extra per quarter for not paying by direct debit. Now that this charge is itemised and gone up slightly a lot more people are now complaining, why not complain all those years ago?

I've always paid by DD because of being lazy and because I was saving money.

I too however think the amount they are asking is disgusting.

Virgin Media charge £5 per month for not paying by DD.

muffinhead

BritBrat wrote: »

Next step Primus option 2.

You can also get £16 Quidco cashback if you sign up via uSwitch, only problem is they hide Option 2 well. Follow my tips here and you should be able to get Option 2 via uSwitch!

BritBrat

Already signed up, I did know about the quidco deal but decided to pass on it.

Thank's anyway.

Tulip

billsavings wrote: »

Your find your already pay BT £3 a month extra line rental by paying your bill by non-dd.£36 instead of £33 a month. They are putting it up by 50p a month.

yes,that is what they just told me over the phone


Katie