BT charges

Heinz

BritBrat wrote: »

Wether it is monthly or quartely it is only one process, so why does it cost more per quater than it does for monthly.

[STRIKE]But does it?

Do they charge differently?

AIUI, BT charges the £4.50 on a 'per bill not paid by direct debit' basis (i.e. if you're on monthly billing you get the £4.50 charge and if you're on quarterly billing, you get the £4.50 charge - one bill, one charge of £4.50).[/STRIKE]

Deleted when definitive information showed the post to be WRONG!

gt94sss2

Heinz wrote: »

But does it?

Do they charge differently?

Yes, its £1.50/month or £4.50/quarter - not £4.50/bill

Just like in the old days, the direct debit discount was £1/monthly bill or £3/quarterly bill

Regards
Sunil

BritBrat

Old day's, not relevant.

Now it is a processing charge/cost.

Why does it cost 300% more to process one bill from another?

Lets hope the regulator can say why when we have the consultation.

Not to mention any differences between paying Cash, Cheque or online banking.

wantmemoney

Mytheroo wrote:

Why does it cost less to process Mr A's monthly payment as to process Mr B's quarterly payment?

The only real answer is that it isn't a payment processing fee.

correct.

Thank you for your correspondence. Every single customer is important to us and we take your views seriously.
...............
We have introduced these changes because it costs more to accept non-Direct Debit payments from customers. This is not just because of the cost of taking the payments, but because on average customers are more likely to forget to pay or not pay, and this leaves us with bad debt of around £100 million a year.
.........................
Yours sincerely

pp
Gillian Lewis
Head of Complaint Management, Customer Services

It's a con. BT already operate a billing mechanism where 'dad debt' is factored into their retail prices. (Every Retailer in the commercial universe does this)
It's a con. BT already charge late payment penalties to cover costs of chasing late bills.
The rolling £1.50/month penalty is to force customers onto direct debit.

sargentusuk

old laws are relevant the Bill Of Rights Act and Magna Carta are 2 of just 7 laws which make up the mega big laws of the UK these overide laws which have a smaller status and the bill of rights say fines and forfiets are illegal without conviction, the magna carta states you cannot take anyones possesion without a trial by your peers or by the law of the land

Bill of Rights Act 1689 section 12
Magna Carta 1215 section 39 (rev 1225 sec 39 & 1297 sec 29)