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MSE News: Northern Rock pays £270m to 150,000 after gaffe

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Comments

  • Gemz2211
    Gemz2211 Posts: 3 Newbie
    Thrifty pixie, I contacted them months ago and was told I would hear within 12 weeks. I have never received any correspondence from them till this letter yesterday so hang tight for your letter too. I presume it will take some time to contact everyone due redress! :)
  • Thrifty_Pixie
    Thrifty_Pixie Posts: 1,036 Forumite
    Gemz2211 wrote: »
    Thrifty pixie, I contacted them months ago and was told I would hear within 12 weeks. I have never received any correspondence from them till this letter yesterday so hang tight for your letter too. I presume it will take some time to contact everyone due redress! :)

    :j:j:j:j:j
    Mortgage-Free Wannabe
    Mortgage at start [20/6/12]: £151,800/MFD Jun 2035 (age 65)
    Mortgage now [5/11/14]: £139,212.14/MFD Oct 2029 (age 59)
    Personal Library 2014
    :starmod: Read in 2014: 57/60 :starmod: In Progress: 2 :starmod: Books In: 94 :starmod: Books Out: 12 :starmod: TBR: 847 :starmod:
  • Cocolal
    Cocolal Posts: 53 Forumite
    Hi

    Quick update on my progress.

    Letter came today from NRAM. Asking me to sign and send back.

    Doesn't say how much redress I'm entitled to simply indicates to send the letter back signed and a cheque shall be issued within 28 days.

    I have absolutely no idea how much I'm entitled to etc so anything is a bonus really.

    :)
  • Thrifty_Pixie
    Thrifty_Pixie Posts: 1,036 Forumite
    Cocolal wrote: »
    Hi

    Quick update on my progress.

    Letter came today from NRAM. Asking me to sign and send back.

    Doesn't say how much redress I'm entitled to simply indicates to send the letter back signed and a cheque shall be issued within 28 days.

    I have absolutely no idea how much I'm entitled to etc so anything is a bonus really.

    :)

    are you an existing or ex-customer?
    Mortgage-Free Wannabe
    Mortgage at start [20/6/12]: £151,800/MFD Jun 2035 (age 65)
    Mortgage now [5/11/14]: £139,212.14/MFD Oct 2029 (age 59)
    Personal Library 2014
    :starmod: Read in 2014: 57/60 :starmod: In Progress: 2 :starmod: Books In: 94 :starmod: Books Out: 12 :starmod: TBR: 847 :starmod:
  • Cocolal
    Cocolal Posts: 53 Forumite
    Thrifty_Pixie wrote: »
    are you an existing or ex-customer?


    I'm an ex customer - redeemed 2010
  • jonomassey
    jonomassey Posts: 127 Forumite
    I redeemed in 2011, hopefully should hear something soon....
  • InkZ
    InkZ Posts: 258 Forumite
    Part of the Furniture Name Dropper Combo Breaker
    Are any of the ex customers that have received letters, now living at new addresses?
  • jonomassey
    jonomassey Posts: 127 Forumite
    InkZ wrote: »
    Are any of the ex customers that have received letters, now living at new addresses?

    Good point, I've informed NRAM on 2 occasions of an address change and never had a reply to confirm that it had been updated.
  • Cocolal
    Cocolal Posts: 53 Forumite
    InkZ wrote: »
    Are any of the ex customers that have received letters, now living at new addresses?

    Hi

    Yes, my letters came to my new address. I called them initially & heard nothing.

    I then wrote to them ( my new address stated on letter) I then received a response within 2 weeks to my new address saying they were investigating.

    My letter was sent recorded so I had an audit trail!!!

    Good luck hope you hear soon :)
  • chips78
    chips78 Posts: 34 Forumite
    hi sorry to sound lazy does anyone have a template letter to send NRAM to get them to investigate, I'm an ex customer.
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