Mobile Phone Contract - Provider Not Honouring Agreed Price

ChrisGelderd

I see you are in the same boat Dukester8, sorry to hear that.

Well I myself have done what Graeme has advised, and I think now everything we have done is all we can do until they get back to us - but please let us know how you get on, and vice versa to hopefully get the justice we deserve rather than take 3 through the mud as they will be...

gj373

Dont wait for three to get back to you they are notoriously bad for not calling back. They said they would call us tomorrow afternoon. If they dont we will call them

ChrisGelderd

Well I logged everything on Tuesday, so tomorrow would be 72 hours, and the maximum time the Complaints team said they would get back to me in.

Shall I wait until tomorrow to see what happens? I'd even be interested to see what happens if they get hold of you and what they say....

gj373

If they said 72 hours I'd give them to hour 73 and call them. If only we could get official statement from them as its obvious now something has gone uber wrong. There must be a lot more than the four we know about who have the same problem.

ChrisGelderd

I do suspect so. I'll wait until tomorrow afternoon then to hear back.

I hope you get somewhere with your call also!

pmduk

youngsolicitor wrote: »

Initially my reaction was that it would be impossible for a mobile phone company such as 3 to be so incompetent...

You've obviously never been a 3 customer.

ChrisGelderd

I e-mailed the Executive Office today requesting an update, or a statement about what has happened to the upgrade system and I got this back:

Thank you for contacting the Executive Office. It sounds like your query needs some more investigation, please contact our team that can specifically help you. Please call our customer services free on 333 from a Three phone, or on 0843 373 3333 (standard rate) from any other phone.
If it’s a mobile broadband query, please call 500 from any Three phone or 0843 373 0500 from any other phone (again standard rate).
Don’t forget, there’s also help and advice on...
And our Complaints Code can be found on our website, using the following link...
You can contact us on our website using this link....

I hope this will be of some help to you.
Thank you again


Very dissapointed as this sounds like a generic response. Is there now way to speak to higher management or a UK based call service about this on-going saga?!

gj373

Anyone else got an update on this?

ChrisGelderd

Nothing yet sadly - still "investigating".

gj373

Were they able to tell you what they are investigating? We asked them if it was not clear cut and just got some waffle.

Saw someone else on twitter with same problem. 3 support just said aware of problem and investgating.