Hastings Direct SmartMiles

atrixblue.-MFR-.

Dustyjoe wrote: »

There is no harsh braking she gets 100% for braking. Thats my point, she gets a random 23% for SPEED, but braking is 100%, as is acceleration.

Its random as the pattern is inconsistent with her driving averages of mainly 100% to 90% constant

The brake testing was before and after, They were not replaced, just reajusted

perhaps she's when she is sat at a cross roads or junction in a lane that's NSL she is putting her foot down to reach 60?


best thing to do is record the trips daily and save them on pc, then when you get the data compare the data that's low percentage to the footage to see if theres a software glitch or actually something youd consider harsh!.

atrixblue.-MFR-.

forgotmyname wrote: »

Do they mark you down for doing 30mph on a 60mph road?

Maybe one of the roads has a lower speed limit than she realises?

Goes somewhere different on those days?

Brake testing after changing the brakes? You should be braking more gently to give more stopping distance to help bed them in, So puzzled why you would need to contact the insurance about brake testing?

I would avoid the boxes but it seems some cannot get unsurance without one.

Nephew was quoted over £8000 for a 1300cc KA without a box.

MOT brake test I would advise on telling the insurer when its going in, as the brake efficiency test does register as harsh braking on the software as a friend discovered.

Dustyjoe

atrixblue.-MFR-. wrote: »

perhaps she's when she is sat at a cross roads or junction in a lane that's NSL she is putting her foot down to reach 60?


best thing to do is record the trips daily and save them on pc, then when you get the data compare the data that's low percentage to the footage to see if theres a software glitch or actually something youd consider harsh!.

If she is putting her foot down to reach 60 the acceleration would be affected. It is not she gets 100%

Its clear there is a discrepancy, but you seem to be trying to find a reason why it should be something my daughter is doing. Even tho i said in my original post everything else apart from speed is 100% IE Brake and Acceleration, you say maybe your daughter did sharp braking, maybe your daughter accelerated to fast :huh:


Once i get the privilege, i will post the graphs i have

rudekid48

There could be a very simple explanation which if correct is easily resolved by Hastings and their technology providers.


For telematics policies the vehicle speed is calculated using GPS readings over periods of time e.g. time from GPS point 1 to GPS point 2 is x minutes so speed = y (there's a bit more to it than that but it will do).


The same GPS data is then used to pinpoint location and then reference against a speed limit database. This is where problems can occur as speed limits change and are not always updated. More common though is when 2 roads with different speed limits cross each other - could be a cross roads, an underpass or a bridge etc. So if you are on a 60mph road and go under a bridge where the road above is 30mph the location in the database may show as a 30mph even though you are on a 60mph road - this is because GPS long/lat data does not include elevation (i.e. it is 2D not 3D).


It could be that on certain journeys your daughter is crossing another road with a lower speed limit and this is causing an anomaly in the data.


Worth checking her route to see.

atrixblue.-MFR-.

Dustyjoe wrote: »

If she is putting her foot down to reach 60 the acceleration would be affected. It is not she gets 100%

Its clear there is a discrepancy, but you seem to be trying to find a reason why it should be something my daughter is doing. Even tho i said in my original post everything else apart from speed is 100% IE Brake and Acceleration, you say maybe your daughter did sharp braking, maybe your daughter accelerated to fast :huh:


Once i get the privilege, i will post the graphs i have

in all honesty im not trying come up with reasons to dismiss your post, I and trying to look at it in a way that there are so many probabilities for you to consider, I doubt your on every drive she makes and the insurers will ask the same as me before they even consider thinking its a software error, will you respond to the insurer the same as you have to me, if so it will be a great way to get their backs up and dig in heels about the issue.


There is no harm in investigating yourself first before you go to the insurers claiming that their equipment is faulty, its not a form of spying, or form trying to blame the driver, its about gaining solid proof something is wrong with the software or equipment that may save her an extra charge.


I offered some decent advise, to be sure the software or equipment is glitched, record the trip to compare to the data, if the data shows a low percentage in a certain area and time, then you can compare it, if there nothing out of the ordinary then you can go to the insurer and question the equipment and software.

Dustyjoe

rudekid48 wrote: »

There could be a very simple explanation which if correct is easily resolved by Hastings and their technology providers.


For telematics policies the vehicle speed is calculated using GPS readings over periods of time e.g. time from GPS point 1 to GPS point 2 is x minutes so speed = y (there's a bit more to it than that but it will do).


The same GPS data is then used to pinpoint location and then reference against a speed limit database. This is where problems can occur as speed limits change and are not always updated. More common though is when 2 roads with different speed limits cross each other - could be a cross roads, an underpass or a bridge etc. So if you are on a 60mph road and go under a bridge where the road above is 30mph the location in the database may show as a 30mph even though you are on a 60mph road - this is because GPS long/lat data does not include elevation (i.e. it is 2D not 3D).


It could be that on certain journeys your daughter is crossing another road with a lower speed limit and this is causing an anomaly in the data.


Worth checking her route to see.

You may have a good point here, as some days when she goes to town she goes over and under flyovers, with different speed limits and maybe its these days its happening. She is going in to southampton on Monday, i will check data when they upload it to the web page. Cheers

Dustyjoe

Well that theory blown, as she went to Southampton on Monday and got 100% across the board