HSBC Charges

yummymoney

Thanks Catokelly for actually having the brain power to read my post properly and interpret it correctly.
I appreciate your time on this, for me it was just establishing which info I would need to provide to question them about this appropriately.

(It would seem some people got a bit hung up on the security question) For those people, if I can TRY to make it more simple for you to understand, I simply felt they were using the security question "supposed" failure as a means of not addressing the issue I was facing through their fault.

dalesrider

yummymoney wrote: »

(It would seem some people got a bit hung up on the security question) For those people, if I can TRY to make it more simple for you to understand, I simply felt they were using the security question "supposed" failure as a means of not addressing the issue I was facing through their fault.

You said you HAD failed the security. Using what YOU thought were the right answers.
As someone who takes people through security.... There is no SUPPOSED in getting it wrong...
Its either right or wrong.
If its wrong then there is no further disscusion on any matter. We put people through to failed. And they try to get you through security. To put you back to discuss the matter. if they cant then its off to the branch with ID.

No bank will discuss account details without getting a customer through security.

But you still have not answered the other questions that many other posters requested to help answer your query...

So in the famous words.

I'm out :rotfl:

callum9999

yummymoney wrote: »

Thanks Catokelly for actually having the brain power to read my post properly and interpret it correctly.
I appreciate your time on this, for me it was just establishing which info I would need to provide to question them about this appropriately.

(It would seem some people got a bit hung up on the security question) For those people, if I can TRY to make it more simple for you to understand, I simply felt they were using the security question "supposed" failure as a means of not addressing the issue I was facing through their fault.

Perhaps the rest of us assumed that any idiot would be able to work out that if you dispute the amount the cheque was cashed for, you go to the branch and challenge it. Why you needed advice on how to do that I have no idea...

jonesMUFCforever

Do you know what I think - you have confused the buy and sell rates - that is why you think you should have got more than you did.
Forget security it has nothing to do with it.

_Andy_

The OP has wrongly assumed that the security fail is why they wouldn't give the info. This is incorrect.

The OP would have a passnumber on the account. If you fail this twice, procedure is to ask further questions in order to reset (the answers would have originally been provided by the OP).

Failure at this stage locks it which prevents further access to tele/internet banking.

Standard procedure.