Computer will not connect to internet, even though says connected.

waddler_8

Nice one.

There should be quite a few updates to install as well now. Tell them to keep it updated.

closed

give it the once over with malwarebytes, and suggest your friend does a disk image backup http://www.macrium.com/reflectfree.aspx

not important now, but sfc was meant to be done from the command prompt, and you may have left the space out before the slash

olliecampbell

As a backup to that I'd also suggest trying out Spybot from here:
http://www.safer-networking.org/

Really good program too.