Computer will not connect to internet, even though says connected.

BaileyB

Hi,

a family member has brought over their computer saying they could not connect to the internet with it, after testing another computer we know it was not the ISP.

Brought it over and cannot connect it here either. In networking its says the internet is connected and in device manager there is no issues with the ethernet adapter (built in)

Its running Windows XP.

I don't have a wireless dongle or a pci ethernet card to test to see if it is the ethernet port.

But surely that would bring something in device manager?

Any ideas what might be causing this?

many thanks

BaileyB

I have removed all anti virus installed (AVG) incase that was stopping it but still nothing. No other anti virus software is installed.

closed

start, run

cmd

type ipconfig in the box that comes up and post results

check there are no proxy settings in IE, tools, internet options, connections/lan connections

what firewall is in use

whats the history

is the light on on the router port.

if the ipconfig result comes up with something beginning with 169

type

ipconfig /release

then

ipconfig /renew

in the cmd prompt box

BaileyB

Ok typed in ipconfig and came up with the following.

Windows IP Configuration

An internal error occurred: The system cannot find the file specified.

Please contact Microsoft Product Support Services for further help.

Additional Information: Unable to query host name.

---

I did a search on google and some suggested to change the computer name in network settings (starting a new network) but after a reboot its still the same.

closed

run

sfc /scannow

possibly corrupt networking tcpip or drivers for the the ethernet card, try deleting it from device manager, then re detecting

whats the history, has it had a reinstall recently

BaileyB

Had a reinstall about 2 months ago, just a clean wipe. Everything been working fine on it since then with no issues at all until last night.

Will try and delete the drive

edit

Tried removing the ethernet drive and let windows reinstall it, no joy.

Also removed the Internet Portocol (TCP/IP) using windows enabler and reinstalling it but that also did not work.

I know it something on the PC as all cables, internet connections are working fine on others so bit of a mystery at the moment.

closed

sfc??????????

what model/make of pc is it

Meadows

Are you using as wireless router, have you entered the Wep key into the other computer?

BaileyB

closed wrote: »

sfc??????????

what model/make of pc is it

What is SFC?

Model is E-Systems ei208

Meadows wrote: »

Are you using as wireless router, have you entered the Wep key into the other computer?

It is connected to my network via ethernet cable. This PC does not have wireless. It is not my end as my 2 laptops and other devices connect to it fine, it also did not work in my Uncle's house when other computers did too. So nothing to do with ISP etc.

I did see something when searching device manager under show all files.

IP NETWORK ADDRESS TRANSLATOR has a yellow box and code 24, quick google brought out a few things but nothing seems to fix it.

closed

see post 6 - system file checker

waddler_8

Got a USB flash drive handy? Using an internet connected computer:

Download MiniToolbox by farbar from the link below & save it to USB flash drive

LINK

Download Farbar's Service Scanner from the link below & save it to USB flash drive

LINK

Sitck the USB drive in the non-internet computer.

Farbar's Service Scanner:

• Double click FSS.exe to run it.
• Check the following checkbox

• Internet Services

• Click Scan
• When finished, notepad will open. Save the log to the USB stick. Post the contents in your next reply.

MiniToolbox:

• Double click minitoolbox.exe to run it.
• Check the following options:

• Report IE proxy settings
• List content of Hosts
• List IP configuration
• List Winsock entries
• Devices > Only Problems

• Click the Go button
• When the tool finishes, notepad will open. Save the log to the USB stick. Post the contents of that notepad report