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the_matrix

I gave £10 donation to Concern Universal. It should have tracked at £21 but has only tracked at £1.50 / 11%. That means that imutual has treated it as DD sale. That is VERY misleading. If I knew I would not get £10 + 200 shares I may have gone elsewhere.

Description Cashback Shares
£20 Donation £41 400
£10 Donation £21 200
£5 Donation £10.50 100
Wye Valley Challenge Commission £2.10 20
Gift For Good 15% 15% 1 / £1
Validated direct debit sale 11% 1 / £1

I trusted imutual

imutual_company_representative

Hey tm, give us a chance! :shocked: You did your transaction less than an hour before the above post. What happened to "Patience, patience & patience."

It's the merchant that's decided how to classify the transaction, and if you believe they've done this incorrectly we'll fight your corner and get them to change it. You've done the right thing by submitting a claim, and you can expect to have the claim dealt with within our usual timeframe

the_matrix

imutual_company_representative wrote: »

Hey tm, give us a chance! :shocked: You did your transaction less than an hour before the above post. What happened to "Patience, patience & patience."

It's the merchant that's decided how to classify the transaction, and if you believe they've done this incorrectly we'll fight your corner and get them to change it. You've done the right thing by submitting a claim, and you can expect to have the claim dealt with within our usual timeframe

Patience has it's place. I don't leave things to the last minute as life leaves no room for ifs, maybes and buts.

I am serious and in it to win it.

daisy_jean

Hi,

Looking for some help from the company representative - I completed the MoneyVista offer on May 2nd and it tracked fine.

It initially had an award date of July 1st - but this has passed now and that date disappeared. It now states that the status is "extended".

Any clues how long this will take to become payable? It was £10 when I did it!

imutual_company_representative

Hi daisy_jean :wave:

It looks like we're due to receive payment for your transaction around 24th of this month, at which point you an expect your transaction status to change to Awarded

Hope that helps

Rich

daisy_jean

imutual_company_representative wrote: »

Hi daisy_jean :wave:

It looks like we're due to receive payment for your transaction around 24th of this month, at which point you an expect your transaction status to change to Awarded

Hope that helps

Rich

Okay, brilliant! Thanks for replying

roundturn

My £10 came through fine.

Thanks!

[Deleted User]

Okay I'm a bit confused.....I signed up just now and have verified my account. How do I go about claiming the £10 offer (if its still running)?

sarah1972

Deleted_User wrote: »

Okay I'm a bit confused.....I signed up just now and have verified my account. How do I go about claiming the £10 offer (if its still running)?

you have to sign up to imutual via your moneyvista account http://www.imutual.co.uk/moneyvista

[Deleted User]

Thanks Sarah . Will try that tonight when i get home