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  • Mine was supposed to go through today but it's now showing as 'extended' rather than 'pending', with no award date showing. Very annoying, not happy :(
  • imutual_company_representative
    imutual_company_representative Posts: 90 Organisation Representative
    Hi Charlotte :hello:

    We have to wait until we receive payment from the merchant before we can award cashback - these timescales are sometimes difficult to predict. The projected award date we put on your statement when the cashback initially tracks is an estimate - if that date passes and we still haven't received payment, the status of your transaction changes to Extended. See Why does some of my cashback show as "Extended"?

    With Moneyvista transactions, we set the estimated award date to 60 days after the transaction date; most get paid within this timescale and a few take a week or so longer - depending on the timing of their monthly payment to us. In this case, I can see that we're expecting a payment from them around Friday of this week so you ought to see your cashback change to "Awarded" by then or, at worst, by Monday.

    Hope that puts your mind at rest :)
    Official Company Representative
    I am the official company representative of imutual. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Dunx69
    Dunx69 Posts: 183 Forumite
    I did it a while back and you have to be patient and your cashback will be paid. I have my share certificate also.

    I love people who complain about free things and the time taken to get free things
    All hail the Jack Daniels Swozzler!:beer:
  • Flossy2008
    Flossy2008 Posts: 203 Forumite
    Part of the Furniture Combo Breaker I've been Money Tipped!
    is the offer still on??? I couldn't see anything about cash back on the website?
    If you always do what you've always done, you'll always get what you've always got... :p
  • imutual_company_representative
    imutual_company_representative Posts: 90 Organisation Representative
    Hi, yes the offer is still on: See http://www.imutual.co.uk/free-registration/moneyvista

    Note that, for some time now, the merchant has capped the reward at £10 (if someone could update the original topic title :? )

    You won't see any mention of cashback on Money Vista's website - the cashback is offered by us. We receive a commission from Money Vista when you use out link to visit them and sign up, and we then pass this commission to you :)
    Official Company Representative
    I am the official company representative of imutual. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Flossy2008
    Flossy2008 Posts: 203 Forumite
    Part of the Furniture Combo Breaker I've been Money Tipped!
    That's a big drop but thank you!
    If you always do what you've always done, you'll always get what you've always got... :p
  • nuttybabe
    nuttybabe Posts: 2,299 Forumite
    Hi Charlotte :hello:

    We have to wait until we receive payment from the merchant before we can award cashback - these timescales are sometimes difficult to predict. The projected award date we put on your statement when the cashback initially tracks is an estimate - if that date passes and we still haven't received payment, the status of your transaction changes to Extended. See Why does some of my cashback show as "Extended"?

    With Moneyvista transactions, we set the estimated award date to 60 days after the transaction date; most get paid within this timescale and a few take a week or so longer - depending on the timing of their monthly payment to us. In this case, I can see that we're expecting a payment from them around Friday of this week so you ought to see your cashback change to "Awarded" by then or, at worst, by Monday.

    Hope that puts your mind at rest :)

    Hiya

    Mine has gone to extended today, I was just wondering if you can see any payment date from them just to give me an idea of the timescale.

    Thanks
  • imutual_company_representative
    imutual_company_representative Posts: 90 Organisation Representative
    I've just checked and it looks like any March transactions are due to be awarded later this month - around 17th :)
    Official Company Representative
    I am the official company representative of imutual. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • nuttybabe
    nuttybabe Posts: 2,299 Forumite
    I've just checked and it looks like any March transactions are due to be awarded later this month - around 17th :)

    Thank you :D
  • The date I was supposed to be expecting my free £30 was today (2nd may), have just gone to check and its been extended until tomorrow?

    This won't keep happening every day will it.. ?
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