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imutual_company_representative

Torialou78 wrote: »

That is really decent of you! Well I think it is anyway. You might want to reword you wording next to the claim link though hun it says £20 before we have more miss understandings lol :rotfl::rotfl:

Thanks for your kind comments

Yes, the claim form will offer you the choice to claim £20, because that was the only rate advertised at the time. In the claim details, please refer to the MSE "free trial" compromise offer. As per the proposed compromise, we will accept the claim and award you £10 (unless you did actually purchase a product, of course!). Hope that clarifies things

imutual_company_representative

itm2 wrote: »

had a reply saying that they would see what they could do. Am still waiting for a reply....

Hi itm2. Yes, I can see that you updated your query yesterday with the required information. Sorry we haven't resolved this for you yet - we've been extremely busy getting our new site design ready for testing - but I will endeavour to respond to you tomorrow

Rich

RandomPeopleDancin

Got it to work today... didn't work yesturday for some odd reason. Hoping it'll track soon. Many thanks for this!
Edit: It has now tracked and I'm just waiting for it to become payable and my details to be verified. I also think the site is now my favourite for daily clicks too 10p already is not too bad!

jellyfox

imutual_company_representative wrote: »

Thanks for your kind comments

Yes, the claim form will offer you the choice to claim £20, because that was the only rate advertised at the time. In the claim details, please refer to the MSE "free trial" compromise offer. As per the proposed compromise, we will accept the claim and award you £10 (unless you did actually purchase a product, of course!). Hope that clarifies things

The £10 has been awarded - thank you very much
How do I cash it out though? As when I go to redeem it says 'You must wait until at least £1 cashback has been awarded before you can redeem'.

imutual_company_representative

Sorry, there was a problem with the calculation of your awarded balance. You should find that you are able to request a payment now

Torialou78

jellyfox wrote: »

The £10 has been awarded - thank you very much
How do I cash it out though? As when I go to redeem it says 'You must wait until at least £1 cashback has been awarded before you can redeem'.

Mine says pending 22nd May :eek: lol thats ages away why so long I wonder. As I do the daily click ones my pending seems to be moving further and further away

x

jellyfox

imutual_company_representative wrote: »

Sorry, there was a problem with the calculation of your awarded balance. You should find that you are able to request a payment now

Thanks very much Have done that now. Thank you for the quick responses and help, I'm very impressed with imutual

Torialou78

imutual_company_representative wrote: »

Sorry, there was a problem with the calculation of your awarded balance. You should find that you are able to request a payment now

Hi there sorry to be a pain but can you look at mine? its still just showing as pending and as the company is not paying, but it's good will from you guys won't it always sit as pending? or will it go through ok on that day? sorry still not fully got my head around the pending and how long things take to track and pend etc.

Thanks again for all your kind help x

imutual_company_representative

Torialou78 wrote: »

Mine says pending 22nd May

It is due to become payable on that date, at which point you'll be able to request your payment

Torialou78

imutual_company_representative wrote: »

It is due to become payable on that date, at which point you'll be able to request your payment

so its ok :-) good sorry I only joined recently, I thought the pending was while the company was looking into it to make sure we had done the offer and that was when they would check we had and then confim or decline it.

So was a bit worried that because the company was never going to ok it due to the fact I have not paid for their software that it would just stay pending. Does that make sense? I was just a little concerned mine was so much longer than Jelly foxes but if that's pending ok then that's fine :-)

Thank you again for your help xx