BT phone line+broadband+YouView from BT advice please

System

I've been with BT for 2 months the vision service is awful the box freezes fails to record and twice this week has been locked in stanby mode which they have to reset,I've fired off a complaint as im paying for a service I can't use.

BT_company_representative

Hi CHRISSYG,

If you are having problems with your BT services send us your details if you want and we will look into this for you.

You can get our "Contact us" link by going to my profile page.

Thanks,

Stephanie

VisionMan

BT_company_representative wrote: »

Hi Magenta and CHRISSYG,

If you are having problems with your BT services send us your details if you want and we will look into this for you.

You can get our "Contact us" link by going to my profile page.

Thanks,

Stephanie

Tut tut, Stephanie,

Magenta is making enquires about moving to BT, with YouView. It's only Chrissyg thats having problems (but with their Vision 2.0 box). I would have expected better, from the BT community Manger.

System

BT_company_representative wrote: »

Hi Magenta and CHRISSYG,

If you are having problems with your BT services send us your details if you want and we will look into this for you.

You can get our "Contact us" link by going to my profile page.

Thanks,

Stephanie

ive used the "contact us" link today , ive sent an email to outline the issues and as i believe BTis in breach of our contract ie failing to provide a service that was agreed to and im paying for i want to end the vision part of my contract.
i dont expect they will agree to this but we will see .

VisionMan

CHRISSYG wrote: »

ive used the "contact us" link today , ive sent an email to outline the issues and as i believe BTis in breach of our contract ie failing to provide a service that was agreed to and im paying for i want to end the vision part of my contract.
i dont expect they will agree to this but we will see .

Hi Chrissyg, You'll be pleased to know you will get a refund (says VM, with his crystal ball, lol). All you need do is keep a note of the dates when your service went down. I know because this has happened to me on the odd, rare occasion. But you actually have to ask for a refund, to get one.

BT_company_representative

Hi CHRISSYG,

Thanks for that, we'll be in touch.

Woops VisionMan, thanks for the post, I misread Magenta's post (thought she said she was having problems with her broadband, but her post read "What I want from BT, which I don't have now is broadband which works" so she's obviously not with BT for her broadband. Genuine mistake, I'll edit my reply now).

Stephanie

System

well ive cancelled my BT vision and got the half price sky offer , cancelling BT and reinstating Sky were very easy so thank you to both companys.

Badcrumble

Does anyone know where I can get a complete channel listing for the BT Youview package?
I have been told by BT that it includes Sky1 and the FX Channels and you can record these are you do the freeview channels, but nowhere on their website can I find this.
So before I take the plunge I just wanted to see if anyone else who has BT Youview can confirm this for me?

Thanks

macman

http://www.productsandservices.bt.com/products/tv/freeview
It's the Freeview channels plus the on-demand facilities, you won't get any subscription channels included in then standard package.
To get Sky Sport s1, 2 and ESPN, you must take the BT Vision+ with Sports tariff, and be in an Infinity enabled area. It's all on the same link above.

VisionMan

Badcrumble wrote: »

Does anyone know where I can get a complete channel listing for the BT Youview package?
I have been told by BT that it includes Sky1 and the FX Channels and you can record these are you do the freeview channels, but nowhere on their website can I find this.
So before I take the plunge I just wanted to see if anyone else who has BT Youview can confirm this for me?

Thanks

There are no live linear channels on YouView. They will launch very shortly only on BT Vision. Then later in the year on YouView.

And they told you they would include Sky1? Honest to God! I despair at those people. As thats not public knowledge yet.