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Plusnet cancellation charges

Just rang Plusnet to cancel broadband due to house sale and they want me to pay £25.00 cancellation fee, is there are way around this.

Moving in with relatives so no need of service in near future,

Comments

  • cajef
    cajef Posts: 6,283 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Just rang Plusnet to cancel broadband due to house sale and they want me to pay £25.00 cancellation fee, is there are way around this.

    No, it is a charge raised by BT for disconnecting, Plusnet and most ISP's pass it on to the customer.
  • bod1467
    bod1467 Posts: 15,214 Forumite
    If you were migrating to another supplier (using a MAC) then there wouldn't be a charge. But as Cajef says BT (Openreach) levy this charge when a contract is terminated (so as to remove tag markers from the line, I believe) so most ISPs pass it on.
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