Mallard leasing car finance

memphismeatball

Anyone had experince with this company. I took out 'guaranteed' car finance in 2006 and know i was heavily sold ppi on grounds of poor credit and covering my back...i was desperate at tiem for car so took whatever they said...i fully repaid whole loan 24mths later. However I would like to calim a ppi refund but cannot find contact details.....email i have found just bounces back.

WhoAmI_2

Hi have you tried;
[EMAIL="mail@mallard-group.co.uk"]mail@mallard-group.co.uk[/EMAIL]
google; mallard vehicle finance Or go to mallard vehicle finance co uk (without the spaces and ending with .co,uk )
Let me know if you need more info I am involved in an action with them and have a counter claim against them re other maters " Not PPI " Good Luck! they are bunch of idiots !!!! :money:

S.Hall

I am absolutely dismayed with this company and the issues they have caused me.

They claim on their website to have a “commitment to customer service” but have given me one of the worst experiences I have ever had when arranging finance for a vehicle.

On Thursday October 24th I found a vehicle I wanted and contacted Mallard for a settlement letter and settlement figure. I was advised to do this by Mercedes and followed their directions carefully. I phoned at around 4pm from the dealership and was advised that an email would be sent to me shortly.

No email arrived on Thursday 24th or the Friday 25th; even though this was the day I needed to collect my new vehicle.

On Monday October 28th Mercedes contacted me asking for the settlement letter and figure that I should have received. This had still not arrived and had to contact Mallard again to enquire about when I would receive it.

At 12.11pm I finally received this from a David Balham and forwarded it straight on to Mercedes. I have emails to support this fact.

The issues really begin here because the original settlement figure was said to be only valid for three days. This meant that when I received the letter and forwarded it on to Mercedes it was only valid for the remainder of the 28th, not giving them enough time to make the payment. The end result is that I am now facing a larger settlement fee through no fault of my own and the delays by Mallard.

When I contacted Mallard they claimed that I didn’t ask for a settlement letter when I originally telephoned them on the 24th. When I made the call from the Mercedes dealership I specifically asked for what they requested and have a note to confirm it.

If I had not asked for the letter I cannot understand why the one I received on the 28th was not valid for three day. The fact that it was only valid for the rest of that day shows that it had been backdated to my original enquiry, evidencing the fact that they were indeed at fault for the delay.

When I spoke with [Removed], Finance Director of Mallard he told me “the settlement figure is what it is” when in fact it has now increased because of the delay. I am absolutely disgusted by this and the poor, unprofessional service I have received.

When I commented about leaving a review like this where I give a clear account of the incident Mr. Day informed me that he would deal with any slanderous comments, attempting to dissuade me from doing so.

I hope that this review makes people think twice before dealing with Mallard Vehicle Finance and potentially encountering the issues I have had. Originally I was tempted to stay with them but Mercedes offered me a far better deal, dramatically less stress and hassle, and a much higher level of service.

Be warned

P.S. Mr Day, no slander here just facts about your very poor service...

Impeciousman

It took me a while to understand this but I learned the hard way NEVER to TRUST people in Finance.


I wanted a Crysler Crossfire so bad in 2007 I went to the showroom and brought a brand new one for £20k. I put £5k deposit down and £15k with Mallard Finance.


I was made redundant from my job and I called Mallard to inform them. I only missed one payment. The person I spoke to asked me to return the car and the debt will be satisfied. I was overjoyed and gave them authorisation to pick it up.


Considering I have had the car over a year, never missed a payment and the creditor advised returning the car will satisfy the debt.

I was shocked when I received a letter from [Removed] who claimed I still owe £13k!!!!!!! Thirteen thousand pounds after I was advised to return the car.

I took them to court at which point they denied ever saying such and I was responsible for the debt.

Mallard request a lien on my house now no creditor will touch me.


Please!!!!!! Learn from my mistake.

They are liars and will say anything to get what they want.

dunstonh

Your story doesn't sound plausible in the way you have described it.

The lender is required to give you the figures in writing before you accept voluntary termination. So, even if the call was completely wrong, the documentation you were issued with should have had the amounts on it.

Impeciousman

Dunstonh

Ok I accept your opinion.

This is my experience.

I spoke to a *Edit - please do not post personal details on MSE - Thank you* whom advised me if I return the car it will satisfy the debt. At this point I had lost my job, was responsible for another 3 years payments. She genuinely sounded like she was taking the stress of me and at that point I was happy for the help.

Now for you to question my experience makes me question the reason you're on this thread.

Before the car was picked up I had no written information from Mallard Finance.

I received the balance after the fact.

Now is there anymore information you need to question my series of events or would you prefer detailed accounts?

Impeciousman

dunstonh wrote: »

Your story doesn't sound plausible in the way you have described it.

The lender is required to give you the figures in writing before you accept voluntary termination. So, even if the call was completely wrong, the documentation you were issued with should have had the amounts on it.

Our ref: PJS/LN/104307
28th September 2009
Mr X.X. Xxxxxxx
XX Xxxxxxxx Xxxx
XXXXXX
Xxx Xxx

Dear Sir
Re: Mallard Leasing Limited
We are instructed by the above company that you defaulted with payment of the monthly
instalments due to them under the Hire Purchase agreement relating to the Mercedes Benz
CLK 320 motorcar registration number BV05XVF. You were served with notice of
default requiring you to pay arrears of £864.78 by 11th June 2009 but chose instead to
return the car to our client thereby purporting to terminate the agreement.
As you had paid less than one half of the total hire purchase price you did not have the
right to return the car nor to terminate the agreement without remaining liable to pay the
Hire Purchase balance.
Our clients have re-sold the motor vehicle and after giving credit for the net proceeds of
sale the Hire Purchase balance outstanding is £12,827.48. This became payable forthwith
upon termination of the agreement. The agreement was officially terminated by our
clients by written notice to you dated 1st July 2009.
We have to warn you that unless our clients receive £12,827.48, or a payment on account
together with your written proposals for regular monthly instalments thereafter we will
issue a County Court Claim against you.
County Court proceedings will incur costs to your liability and any judgment obtained
will be registered thereby adversely affecting your credit rating.
You will receive no further warnings.
Yours faithfully
GEOFFREY PARKER BOURNE

-taff

Unfortunately, you should have asked for this in writing first. The loans board is littered with stories that are similar.
One of the main ones is returing the car after half the payments are made in months, rather than than after half of the monetary payments re made.

dunstonh

The rules on voluntary termination are set by law. You can end the agreement if you have made payments to half the amount borrowed or you pay to bring it up to the half way mark.

So, lets say you borrowed £25,000 and had paid back £10,000 so far. You would need to make a payment of £2,500 to get to the half way point and have no further liability.

If you fail to bring it to the half way mark, you cannot use voluntary termination.

If you are short of the figure, the lender will tell you how much you need to pay to bring it to the half way mark.

What you seem to have done is not use voluntary termination but return the car to the dealer.

Considering I have had the car over a year, never missed a payment and the creditor advised returning the car will satisfy the debt.

The creditor would be talking about VT. If you use VT, you do not return the car to the dealer. The finance company arrange the pick up of the car as they become the owners of it.

It sounds like you returned the car to the dealer, they sold it and used that money against the debt leaving you with a shortfall. This prevented VT from being used.

Impeciousman

This is where my frustrations stem from.

Someone from Malard Finance (*edit - please do not post personal details one MSE - thanks!*) advised me to returning the car will satisfy the debt. So found this to be a lie.

Now I am liable for the whole cost.

The letter I just cut and paste shows you I spoke to Somone who advised me to return the car.

If this is law is it not against the law for the finance company to ask me to return the car.

I did not have anything to do with the dealer after buying the car.

I am quite concerned with your advise. You seem bent on disproving my experience despite the evidence I have presented.

Impeciousman

-taff wrote: »

Unfortunately, you should have asked for this in writing first. The loans board is littered with stories that are similar.
One of the main ones is returing the car after half the payments are made in months, rather than than after half of the monetary payments re made.

Please explain the difference as I have an attachment of earnings order right now claiming £150 a month direct from my salary.

I feel violated every time I see it because I was lied to.

If I knew I would experience this I will have kept the car.

The finance people know what they are doing.