BPA advising members they can ignore POPLA

hoohoo

Send me ten quid and I'll tell you.

HardWorker2010_2

hoohoo wrote: »

http://www.dailymail.co.uk/money/cars/article-2242801/The-trick-beat-private-parking-tickets-I-dodged-service-station-fine.html

According to the article this lady's parking ticket was cancelled by the PPC(not named) after she sent them an email. I wonder if her email address showed that she writes for a national newspaper???????

ManxRed

I can't believe Barton has issued a generic piece of advice to settle with a tenner! In a P&D maybe, but in a free car park like a service station? What's the point?

I'm hoping he was misquoted.

NotanIdiot

hoohoo wrote: »

http://www.britishparking.co.uk/Protection-of-Freedoms-Act/Clamping-and-towing-ban-FAQs

Q. What can I do if I disagree with the decision of the Independent Appeals Service

A. Ultimately everyone will always have the right of redress through the Courts and this cannot be taken away.

It seems as though the BPA are advising their members that they can ignore POPLA. Is this correct? I thought the whole point of POPLA was that it was binding on the PPC.

But then elsewhere on the page you have:

Can an operator appeal a decision on a point of law?

The BPA Code of Practice requires that the decision of the independent appeals service is binding on the operator who issued the parking ticket. The BPA Code of Practice does not deny the operator any legal remedies available to them in the justice system. Where an operator believes that a point of law should be challenged, rather than the decision in the particular case, normal legal remedies could apply.

ManxRed

NotanIdiot wrote: »

The BPA Code of Practice requires that the decision of the independent appeals service is binding on the operator who issued the parking ticket. The BPA Code of Practice does not deny the operator any legal remedies available to them in the justice system. Where an operator believes that a point of law should be challenged, rather than the decision in the particular case, normal legal remedies could apply.

A complete contradiction in its own right.

First sentence says its binding on the operator. Next two sentences say it isn't.

More quality from the BPA.

longtimelurkersam

As someone who designs and reviews business processes as a profession I find poor process and inefficiency unacceptable especially in a new organisation. I just got this in response to chaser:

Your case was due to be looked at by the assessors on or after 10 December 2012. Your decision will be sent to you shortly. I am afraid I can offer no further information at the current time.

Unbelievable! So tell me the 10th then fail to meet the deadline an don't manage my expectations at all. Nor can you giv me an indication of when it might be!

They now have a complaint to deal with as well. Hope they have a good process for that.

peter_the_piper

"The decision of the independent adjudicator is binding on the organisation which issued the parking charge."
http://www.londoncouncils.gov.uk/news/current/pressdetail.htm?pk=1505&showpage=2

I know what BPA says but Popla say otherwise.

peter_the_piper

longtimelurkersam wrote: »

As someone who designs and reviews business processes as a profession I find poor process and inefficiency unacceptable especially in a new organisation. I just got this in response to chaser:

Your case was due to be looked at by the assessors on or after 10 December 2012. Your decision will be sent to you shortly. I am afraid I can offer no further information at the current time.

Unbelievable! So tell me the 10th then fail to meet the deadline an don't manage my expectations at all. Nor can you giv me an indication of when it might be!

They now have a complaint to deal with as well. Hope they have a good process for that.

Its not as if they are overworked.

ManxRed

Those scrunched up pieces of A4 won't chuck themselves at the mini basketball hoop on the office door you know.

longtimelurkersam

It's process design 101.....
1. POPLA code given by PPC.
2. Appeal made.
3. PPC Invited to respond to appeal. Deadline of X predefined days set.
4. Deadline reached. Has PPC replied?
No. Find in favour of appellant.
Yes. Consider all facts, make decision within X days MAX and notify appellant.

It isn't major brain surgery is it?