Three tethering block, even with tethering add-on

mrochester

Hi all

I don't know whether there are any Three representatives on this site, but I thought I'd post asking for some help/advice.

24 hours ago I added the tethering add-on to my account using my phone. Since then, the add-on has become active (as confirmed by technical support on the phone) but I still continue to receive the tethering blocked message when I try to browse on my tablet connected to my phone.

I have tried resetting network settings on my phone, but no joy.

Does anyone have any suggestions at all?

Thanks

M.

zenmaster

Standard IT help desk response -

Have you tried turning it off and back on again?

mrochester

zenmaster wrote: »

Standard IT help desk response -

Have you tried turning it off and back on again?

Yeah my phone has been turned off and on about a million times already!

diamonds

mrochester wrote: »

Yeah my phone has been turned off and on about a million times already!

Remove sim, switch phone on, shut down, re-insert sim, switch on, should work as mine done this before then worked ?? go to my 3 on your handset as it should show on your account there that the tethering budle is active, if its not call 3 back (poor you!)

mrochester

diamonds wrote: »

Remove sim, switch phone on, shut down, re-insert sim, switch on, should work as mine done this before then worked ?? go to my 3 on your handset as it should show on your account there that the tethering budle is active, if its not call 3 back (poor you!)

I'll give that a try. The tethering add-on is active; I can see how much tethering data I have left. I just can't use it because they keep blocking it!

diamonds

lol, typical of a communications company is it not...they cant communicate whats not on a script !

Are you tethered via cable, bluetooth or wifi to the mobile ? What mobile is it ?

mrochester

diamonds wrote: »

lol, typical of a communications company is it not...they cant communicate whats not on a script !

Are you tethered via cable, bluetooth or wifi to the mobile ? What mobile is it ?

It's wifi. It's an iPhone 5.

Jack100

mrochester wrote: »

It's wifi. It's an iPhone 5.

Hi, I have the same issue - personal hotspot blocked even though I have the tethering add-on. Three Technical Support apparently still working on it a week after reporting. Did you get your hotspot working? If so, how did you manage it?

Thanks!

Number29

Jack100 wrote: »

Hi, I have the same issue - personal hotspot blocked even though I have the tethering add-on. Three Technical Support apparently still working on it a week after reporting. Did you get your hotspot working? If so, how did you manage it?

Thanks!

It did eventually start working, but that was only after a letter of complaint since you just go around in circles with the customer services.

Harald

mrochester wrote: »

It's wifi. It's an iPhone 5.

Jailbreak the phone and install TetherMe from Cydia.

BTW: tethering block is unfair on limited data tariffs (I mean tariff with certain amount of data monthly, 1GB for example). There is NO SINGLE WORD about tethering in ANY smallprint.
Please check it yourself if you don't believe.

They block tethering because of smallprint for the completely different tariff - The One. It says, the one tariff is the only tariff with tethering allowed.
I think it's illegal.

So using TetherMe is perfectly fine, I think. Especially it does nothing complicated, just simple swap of APN configuration (iPhone has special APN setting for tethering used by carriers to spy on users)

Number29

Harald wrote: »

Jailbreak the phone and install TetherMe from Cydia.

BTW: tethering block is unfair on limited data tariffs (I mean tariff with certain amount of data monthly, 1GB for example). There is NO SINGLE WORD about tethering in ANY smallprint.
Please check it yourself if you don't believe.

They block tethering because of smallprint for the completely different tariff - The One. It says, the one tariff is the only tariff with tethering allowed.
I think it's illegal.

So using TetherMe is perfectly fine, I think. Especially it does nothing complicated, just simple swap of APN configuration (iPhone has special APN setting for tethering used by carriers to spy on users)

The Three tariff I'm on specifically stated that the 1GB of data is NOT for tethering use. I've now added the unlimited data and tethering addon, so I can now tether.

I'm otherwise not interested in jailbreaking my phone.