CPW Changes Tariff results in large bill

TBirdUK

Just a bit of advice, my wife was called by CPW as her contract was about to expire (600mins, unlimited texts and 500MB for £35pm).

They suggested that she move onto a 30day simplicity contract to save money until she wished to upgrade (waiting on a specific phone to be available prob Dec). The first bill since changing is £116!!!!!!!!

They advised her that she should move to a particular contract as it would be sufficient for her historical usage - turns out they put her on a 100min, 100 O2 to O2 mins and 100MB data! Over the past 3 months she has used at least 240mins per month (in fact 276, 240, 382).

My wife is adamant that she would never have agreed to go on a 100min contract as she knows she uses more and was miss-led by the salesperson.

I have spoken to O2 who were very good and placed the direct debit on hold but have said I have to speak to CPW, which I now have - they say they are going to listen to the sales call as there is no details of mins offered on their system - where do I stand if the wife agreed to the contract on the advice of the salesperson saying it was sufficient for her needs (when it is obvious it is not)?

Thanks in advance

smartphone

I think if minutes weren't mentioned, you're in a good position to say you were missold. I would try and negotiate with CPW and if possible ask for a copy of the call if there's any issues.

TBirdUK

I don't know if the actual minutes were mentioned, worst case they were (and wife cannot remember) - do I have any grounds that they told her that that would cover her normal usage (which she does remember he stated it would cover looking back at her recent usage) when that was blatantly untrue?

I will be asking, if necessary, for a transcript of the conversation by they have told me its a £10 admin charge! They are looking into the recording (if one exists) but looking at the forum I don't hold out much hope they will be totally honest with what they report was said.