Bad Signal O2 Mobile Phone

maggiemadge

Can anyone advise me, I constantly have no signal when I'm at home, which means I cant make or recieve calls, I'm a carer and need my phone at all times. I'm looking for info on how to sort it with O2, my contract finishes September 2013.

DUTR

So what happened in the 1st 13 months of the agreement?

maggiemadge

Its never been good but recently its gone really bad, I have complained to O2 before and they have sent new sim card which never really helped

Ultrasonic

You mention the problem is making and receiving calls at home - this may seem a quaint idea, but could you not use a landline?

Emy1501

My dad had a similar problem with O2. He tried a new sim card etc but it didn't work. In the end they accepted there was a problem with a local mast. He gave it another month or so but there was no improvement so O2 let him cancel. He only had a couple of months left on a sim only deal though.

Problem worth getting them to check out their mast in the area and consider trying to get out of the contract if there is no improvement.

Ultrasonic

Emy1501 wrote: »

In the end they accepted there was a problem with a local mast. He gave it another month or so but there was no improvement so O2 let him cancel...

Yes, if you can get O2 to acknowledge that the signal has got worse (rather than always being rubbish) that would be grounds to terminate the contract early.

A bit surprised/disappointed that in the above case O2 didn't fix the mast in question, Perhaps I expect too much...

DUTR

Ultrasonic wrote: »

Yes, if you can get O2 to acknowledge that the signal has got worse (rather than always being rubbish) that would be grounds to terminate the contract early.

A bit surprised/disappointed that in the above case O2 didn't fix the mast in question, Perhaps I expect too much...

Perhaps you do, simple maths dictate that letting a customer off from a a couple of months sim only subscription is a damn site cheaper than spending £1000s on a mast in that location

Ultrasonic

DUTR wrote: »

Perhaps you do, simple maths dictate that letting a customer off from a a couple of months sim only subscription is a damn site cheaper than spending £1000s on a mast in that location

Well obviously! But a mast problem won't affect just one person.

keystone

O2 have had more than one system issues of late resulting in poor or no signal affecting a lot of people. Thats probably by-the-by but may be contributory to OPs problem.

Emy1501

DUTR wrote: »

Perhaps you do, simple maths dictate that letting a customer off from a a couple of months sim only subscription is a damn site cheaper than spending £1000s on a mast in that location

It will be more than one person though as there is no service for about half a mile along the main road which is 200 metres from his house so I assume a fair few potential customers have been lost.

I get the impression that mobile providers are not really interested in providing a proper service and it easier to fob customers off blaming the phone the owner has or the type of property owned rather than updating a probably out of date system.

It is same where we live as when my wife was having problems with MMS on her IPhone O2 put it down to a lack of 3G signal at home due to a mast problem. A year later there is still little or no 3G so problem has not been fixed.

To be honest I live in a large town in the south east and outside of the the town centre it's pretty difficult to get a decent signal despite what the providers suggest on the coverage guides which is nothing more than comical.

Ultrasonic

Emy1501 wrote: »

It will be more than one person though as there is no service for about half a mile along the main road which is 200 metres from his house so I assume a fair few potential customers have been lost.

Plus of course it will affect all visitors to the area who are using the O2 network, which increases the total number of people affected significantly.

Not maintaining a network is something I think Ofcom should take seriously. Because as informed as a customer may be, when taking out a contract the best they can do is to test the current state of the network. Yes it seems customers are allowed to end cotracts early in cases as described above, but that is clearly a lot of hassle for the customer before the phone operator allows this, plus many people won't get that far.