MSE News: Eon pays out £1.7m after billing blunder

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"The energy supplier will pay £1.4m redress and contribute £300,000 to a charity fund after overcharging 94,000..."
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  • AlanS
    AlanS Posts: 186 Forumite
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    I'm sure they'll claw that back in the gas & electric price rise they're sure to announce very soon !!!
  • Wywth
    Wywth Posts: 5,079 Forumite
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    I switched from E.on in about 2008 following their price increase. I followed the rules and they still charged the increased prices.

    So I raised a complaint and got the matter resolved that way. Who wouldn't having already gone to the time & effort of (a) notifying the supplier of the rejection of their notice to increase prices and (b) changed supplier.

    Will I get part of that £1.7m?

    (Actually I can't ever remember any supplier not charging me the increased price, until I raised a complaint about it and subsequently got each final bill revised - I get the feeling no supplier has the accounting software in place to keep anyone on the original prices)
  • Crabman
    Crabman Posts: 9,943 Forumite
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    For several years E.ON have refused to give discounts on final bills even if the customer was leaving for another supplier due to E.ON's price rise. This was despite marketing certain plans as having "no exit fee."

    For most reasonable consumers, withdrawal of a discount just because a customer is leaving = an exit fee.

    I trust this is therefore being included with the automatic refunds?
  • backfoot
    backfoot Posts: 2,700 Forumite
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    Crabman wrote: »
    For several years E.ON have refused to give discounts on final bills even if the customer was leaving for another supplier due to E.ON's price rise. This was despite marketing certain plans as having "no exit fee."

    For most reasonable consumers, withdrawal of a discount just because a customer is leaving = an exit fee.

    I trust this is therefore being included with the automatic refunds?

    I agree this was an awful policy and if I had been a customer would have tested under the exit fee ruling and or other issues.

    We did try this way and through many comments on the Forum.

    http://forums.moneysavingexpert.com/showthread.php?t=3125870&highlight=

    Eventually they have now dropped it. I hope you are right but doubt if they will reimburse customers who were affected by their sneaky policy.
  • Dunny
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    I Like others have said they switched how do I find out if we are entitled in a refund - I remember being charged to change over!
  • backfoot
    backfoot Posts: 2,700 Forumite
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    Dunny wrote: »
    I Like others have said they switched how do I find out if we are entitled in a refund - I remember being charged to change over!

    One for the Eon Reps to advise upon ? Customers affected, situations covered and process for notification including timetable.

    Keep watching as those guys regularly participate and help on the Forum.:)
  • Wywth
    Wywth Posts: 5,079 Forumite
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    Dunny wrote: »
    I Like others have said they switched how do I find out if we are entitled in a refund - I remember being charged to change over!

    As it says, E.on have already identified those affected and will contact them :)

    Did you notify the supplier at the time that you rejected their notice to increase prices?
  • Former_E.ON_Company_Representative:_Malc
    Former_E.ON_Company_Representative:_Malc Posts: 6,558 Organisation Representative
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    Hi all

    Just thought I'd post some info to the questions/comments posed so far following yesterday's press announcements.



    Crabman wrote: »
    For several years E.ON have refused to give discounts on final bills even if the customer was leaving for another supplier due to E.ON's price rise. This was despite marketing certain plans as having "no exit fee."
    Crabman wrote: »

    For most reasonable consumers, withdrawal of a discount just because a customer is leaving = an exit fee.

    I trust this is therefore being included with the automatic refunds?



    As backfoot says, we stopped the policy of not giving discounts on final bills this September. This, though, doesn't form part of yesterday's announcement.


    Wywth wrote: »

    Will I get part of that £1.7m?

    Dunny wrote: »
    I Like others have said they switched how do I find out if we are entitled in a refund - I remember being charged to change over!


    backfoot wrote: »
    One for the Eon Reps to advise upon ? Customers affected, situations covered and process for notification including timetable.
    backfoot wrote: »

    Keep watching as those guys regularly participate and help on the Forum.


    All customers affected by this mistake have been identified. They'll each be sent a letter and a cheque in January 2013.

    Hope this answers these questions but if anyone has anything else on this matter please let me know. I'll be happy to help.



    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Crabman
    Crabman Posts: 9,943 Forumite
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    As backfoot says, we stopped the policy of not giving discounts on final bills this September. This, though, doesn't form part of yesterday's announcement.

    Thanks for the response Malc. Will you be automatically refunding the withheld final bill discounts to affected customers?
  • descartesmum
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    I received a letter from E.on todaythat had a voucher for 130 pounds. I have to take the letter to the Post Office where they will put that money on my key.
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