EXTENDED: You've got another week to add your travel & holiday deals questions for expert MSE Oli as part of the latest Ask An Expert event.
MSE News: Eon pays out £1.7m after billing blunder

2.4K Posts
in Energy
"The energy supplier will pay £1.4m redress and contribute £300,000 to a charity fund after overcharging 94,000..."
0
This discussion has been closed.
Latest MSE News and Guides
Replies
So I raised a complaint and got the matter resolved that way. Who wouldn't having already gone to the time & effort of (a) notifying the supplier of the rejection of their notice to increase prices and (b) changed supplier.
Will I get part of that £1.7m?
(Actually I can't ever remember any supplier not charging me the increased price, until I raised a complaint about it and subsequently got each final bill revised - I get the feeling no supplier has the accounting software in place to keep anyone on the original prices)
For most reasonable consumers, withdrawal of a discount just because a customer is leaving = an exit fee.
I trust this is therefore being included with the automatic refunds?
I agree this was an awful policy and if I had been a customer would have tested under the exit fee ruling and or other issues.
We did try this way and through many comments on the Forum.
http://forums.moneysavingexpert.com/showthread.php?t=3125870&highlight=
Eventually they have now dropped it. I hope you are right but doubt if they will reimburse customers who were affected by their sneaky policy.
One for the Eon Reps to advise upon ? Customers affected, situations covered and process for notification including timetable.
Keep watching as those guys regularly participate and help on the Forum.:)
As it says, E.on have already identified those affected and will contact them
Did you notify the supplier at the time that you rejected their notice to increase prices?
Just thought I'd post some info to the questions/comments posed so far following yesterday's press announcements.
As backfoot says, we stopped the policy of not giving discounts on final bills this September. This, though, doesn't form part of yesterday's announcement.
All customers affected by this mistake have been identified. They'll each be sent a letter and a cheque in January 2013.
Hope this answers these questions but if anyone has anything else on this matter please let me know. I'll be happy to help.
Malc
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
Thanks for the response Malc. Will you be automatically refunding the withheld final bill discounts to affected customers?