MSE News: Eon pays out £1.7m after billing blunder



  • Former_E.ON_Company_Representative:_Malc
    Former_E.ON_Company_Representative:_Malc Organisation Representatives - Private Messages may not be monitored Posts: 6,558
    Part of the Furniture 1,000 Posts Name Dropper
    Organisation Representative
    Did Eon call you to confirm they received your notice rejecting their price increase?

    I recently switched away from Eon
    (see my earlier thread about their 10,000% cost increase, I don't seem able to post links)
    sent them a rejection of the proposed price increase and that I would be changing supplier.

    They called me to confirm receipt of my letter and that, as a result, they would not be applying the new higher prices to my account.
    (I remember the caller also said they would not be applying any early exit fee and then quickly corrected himself by saying no early exit fee actually applied to my tariff anyway, ... but if one did they would not apply it)

    Switch to new supplier all complete and have had final bill from Eon.
    Checked it at the time of receipt, but have just double checked it following your post, and I can confirm Eon did not apply the new higher costs to my account.

    Thank you Eon :)

    Hi Biscuit Tin

    Glad all worked out for you following your switch and you weren't charged the higher prices.

    Many thanks for letting me know.

    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
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