Kipling bags and purses offers (genuine items only please)

RainbowDrops

7roland8 wrote: »

Has anyone else had an email from Amazon commenting on them returning stuff? I returned three bags but as they come with 'free returns' don't see why not. They were just asking if there was a problem they could sort out!

Oh that's worrying - I have a couple of items to return. I'm worried that they might deduct the postage price, as they did this once before - have you had full refunds?
What reason for return did you use?

7roland8

RainbowDrops wrote: »

Oh that's worrying - I have a couple of items to return. I'm worried that they might deduct the postage price, as they did this once before - have you had full refunds?
What reason for return did you use?

No had full refunds and they collected the parcels for free. Just said they were bigger than expected - which was true. But will be a bit more wary now of how many I return. But with bags I think you sometimes need to get them in your hands before you decide.

bellajack

Snap-ant wrote: »

:T:T

Late in tonight from work but went on wait list for Eldorado & got one :D:D

Well done - I think it looks good. Didn't go for it as reining myself in!:rotfl:

7roland8

My email from Amazon - and I do keep plenty I order as well:


Hello,

We have noticed that a significant number of your recent orders were returned to us. High return rates can indicate that we have an opportunity to improve our service.

While we welcome returns when orders don’t work out, we want to do whatever we can to ensure your relationship with us is rewarding. If there is anything we can do to make your Amazon.co.uk shopping experiences more rewarding, please reply to this e-mail with your feedback.

For technical assistance with your account, click the Contact Us button on any Amazon.co.uk Help page to reach our Customer Service team (www.amazon.co.uk/help).

Thank you for choosing Amazon.co.uk.


Regards,

Account Specialist
Amazon.co.uk
www.amazon.co.uk

geri1965_2

I've had that e-mail too - hope they don't ban me

Tried to return a bag today and they are making me pay postage - but miffed really as I'm sure it was free delivery and returns. Might have to ring customer services tomorrow.

alisont

I returned a bag last weekend - first return I've ever done - I'd been expecting it to be a case of using my village post office but they offered Amazon locker and Collect plus - neither of which are nearby and I don't drive.

I was going to another city 20 miles away and saw a collect plus at a garage there under a mile from town so had to use that - when I returned it I think I selected too small - they did say onscreen about taking delivery return costs off the original amount - thought that was unfair when it had said free returns - but they never took anything - think if I buy another bag I will take a screen print of the free returns part! The guy at the garage said he's known them charge £8 return postage before!

I feel you need to see a bag In person - I think I need to go and look at the Kipling bags in a shop to see what I like then keep an eye out for it online.

Snap-ant

:o:o

You just had me clicking through my Amazon returns to see if I had full refunds :o:o

I'll try & find Amazon thread I read, as it worried me a bit & I haven't returned as many as I used to since reading it

tobykim

I've known it happen with other companies before, it seems to be with ones that have free delivery and returns, I suppose it's costing them too much, I know with some companies you can buy a reduced price collect+ label if you think you may have to return something.

tweets

Snap-ant wrote: »

:o:o

You just had me clicking through my Amazon returns to see if I had full refunds :o:o

I'll try & find Amazon thread I read, as it worried me a bit & I haven't returned as many as I used to since reading it

Was it this one Snap


https://forums.moneysavingexpert.com/discussion/5035962

geri1965_2

Right, just discovered that if I select "different from website description" instead of "too large" I won't get charged!