Anyone been 'banned' from Amazon?

lemonreptile

I have been an Amazon customer since before they started in the UK.
Now I make most significant purchases from Amazon including various Apple products.
Two have had to be replaced through absolutely no fault of my own.
Now Amazon have sent me an almost threatening email suggesting that my account may be closed as my returns activity is 'under review'
Obviously, I'm not delighted!
Has anyone else suffered this 'problem'?

SlowCooker

Only two replacements since you opened your account? Are you sure about that?

Money-Saving-King

I've seen threads like this before but the posters have all had very high return item rates often sending over 50% of the things they've ordered back.

lemonreptile

In my case it was two high value items 6 months apart and a single refused delivery because the delivery company were incompetent (yes, hard to believe eh?)

daytona0

To be honest it sounds like a warning shot more than anything...

Whilst you are covered under SOGA etc the thing amazon hates is when people start returning lots o high value items. This is a typical sort o thing that a scammer would do so they'll just be giving you a warning shot should you actually be a dodgy dealer.

unholyangel

daytona0 wrote: »

To be honest it sounds like a warning shot more than anything...

Whilst you are covered under SOGA etc the thing amazon hates is when people start returning lots o high value items. This is a typical sort o thing that a scammer would do so they'll just be giving you a warning shot should you actually be a dodgy dealer.

Its not just scammers. From what I remember, those who werent profitable to amazon as customers were receiving these letters.

Theres been a few threads on here from a few outraged recipients of those letters. And largely the responses they have received is that amazon are free to do business with whom they please, just as we (consumers) can choose who to do business with.

daytona0

unholyangel wrote: »

Its not just scammers. From what I remember, those who werent profitable to amazon as customers were receiving these letters.

Theres been a few threads on here from a few outraged recipients of those letters. And largely the responses they have received is that amazon are free to do business with whom they please, just as we (consumers) can choose who to do business with.

Yea that as well

Nilrem

unholyangel wrote: »

Its not just scammers. From what I remember, those who werent profitable to amazon as customers were receiving these letters.

Theres been a few threads on here from a few outraged recipients of those letters. And largely the responses they have received is that amazon are free to do business with whom they please, just as we (consumers) can choose who to do business with.

Aye generally those people were from memory ordering loads of stuff, then returning most of it (I think one person was returning about 30%+ of their stuff* as they were using Amazon as a lending library effectively, and others had been ordering multiple items and then deciding which one to keep).

I've generally only heard it happening when people have been abusing the DSR or Amazon appear to think something more dodgy was going on.


*A percentage that shocked me at the time, as I do about 1% or less in returns.