iWeb Self Select ISA - Reviews and Experience

mikeyacht

I used IWeb for 2 years but decided to switch to another broker as the choice of investments were too limiting. Several times I tried to buy stocks only to find out they were not available. So I switched to Interactive Investor. All the stocks were sold but the cheque was only sent to Interactive Investor 11 days after the settlement date. Not good enough.

ffacoffipawb

JohnRo wrote: »

I'm not aware of any broker who notifies account holders about dividend payments. These are execution only brokers, it's your job to do the research and manage the account.

Youinvest sends emails when dividends are received. Just a generic E-mail thus:-

We have recently sent you a new secure message. You can view your secure messages by logging into your account and selecting "Secure messages".

Please do not respond to this email. If you have any questions please contact our dealing services team by sending a secure message from your account.

The email header contains the word DIVIDEND though 😄

huudi

Selftrade have always(annoyingly) sent e-mail notification of dividend receipts.
I am glad this thread is still open as this is an ongoing subject especially as many brokers websites have been 'upgraded'? to our detriment.
Can anybody give a comparison between x-o and I-web?

jimjames

iWeb send notification of reinvestment, I've not needed to get notified of dividends being received.

cxs1

Yesterday I was unable to deal via the iWeb website for most of the day. I could get a price for a trade, but when I attempted to get a confirmed offer the site redirected me to their "Negotiated Order" page. That page talks about market volatility etc as a reason for being unable to trade and would simply send the order onto a manual queue for future execution. As I was actually unable to buy or sell any stock yesterday, I called support and it turned out they were having serious IT issues with trades not being routed to market makers. An execution service that could not execute and peculiarly without any "current status" page to advise customers of their system issues.

Their fall back was to say I could place a manual trading desk order, but of course there were massive delays for this service as their brokers worked through the queues, so no indication of the price that you would transact at for a market order. Totally pointless for people who need to day trade or swing trade, and generally just to move quickly when opportunities present.

Yesterday was the second time in 10 months that trading has been substatially blocked for me, due to their technical issues. Support simply told me that execution is not guaranteed, and my complaint would not be upheld! I'd hoped they might offer a free trade or such simply for the total inconvenience and my missed trade.

So my ISA will be moved to new platform from April. Obviously, I'm no Neil Woodford, just a regular trader with an ISA, but still this cheap service has been unreliable and unsatisfactory for me over a relatively short period, and now I've found their attitude to logged issues to be essentially dismissive, unfortunately.

Vortigern

huudi wrote: »

Selftrade have always(annoyingly) sent e-mail notification of dividend receipts.
I am glad this thread is still open as this is an ongoing subject especially as many brokers websites have been 'upgraded'? to our detriment.
Can anybody give a comparison between x-o and I-web?

I'd welcome email notification of dividends but x-o don't send them.

Both x-o and iWeb are fairly basic, but they're cheap. I'm not a frequent trader, but I hold ETFs and shares unwrapped in x-o, and funds in an iWeb ISA.