iWeb Self Select ISA - Reviews and Experience

copper.cow

i am doing some research as to which self select ISA to open for
- an irregular trader;
- low (or better, NIL) admin fees/charges;
- no inactivity charge; :beer:
- no requirement for regular investment;
- £10 less commission per trade;
- dividend reinvestment;
- reasonable transfer out charge;
- inclusive research facility - this is a bonus ;
- and maybe more...

i am in the process of checking out Sippdeal, Selftrade, TD Direct, SVS, Saga, etc. iWeb has come up top of the list at the moment.

however, i am unable to get up-to-date reviews or user experience with iweb on the internet . this means i have googled this. and i have searched and read every post that mentioned 'iweb [share dealing]' between 2010 and today on this website.

could you share your experience with iweb if you have had dealings with them, please?

thanks.

copper.cow

ok, my own experience with them.

i rang iWeb on a 0870 number early this evening to learn more about the product. the gentleman i spoke to was very patient and answered all of my questions. i was impressed and emailed their customer service afterwards, giving compliments to the staff.

however, i am not sure why they lack up-to-date online reviews of the service. thus, i decided to start this new thread.

pqrdef

copper.cow wrote: »

however, i am not sure why they lack up-to-date online reviews of the service.

IWeb is Halifax under a different name. The products aren't identical, but the work is done by the same people on the same systems in the same office.

JohnRo

I've signed up recently without any difficulty or fuss whatsoever but haven't actually started using the service yet.. still waiting for the big stock market crash to pile in on some ETF index trackers.

During the initial sign up process there was some confusion though when I phoned to verify the application and was told my IWeb account had been closed in 2011, when I had only just signed for the first time a few days prior.

It turns out, as mentioned above, they had my old iii account details on their system from when iii were still using the Halifax dealing platform. I'm not sure what to make of that and did ask why they'd still got that information, but regardless the account was closed so nothing unpleasant can result.

Their dealing web portal is, unsurprisingly, very similar to the old iii one. Everything is intuitive and easy to manage.

I'm thinking of purchasing a chunk of Aviva shares if there's a price drop soon, as an income generator and also just to start the account rolling.

copper.cow

thanks, pqrdef - i tried to search for self select isa reviews for both Halifax and Motley Fool. There are only a few up-to-date reviews around. And they vary in terms of their service quality. wonder whether it's due to my poor googling skill.

and thanks JohnRo for your message.

i read someone indicating Halifax did not have facility for real time pricing, and there were delays in selling. has anyone with Halifax or iweb or Motley Fool experience delays in making sales recently?

as for the real time pricing issue, maybe i should get in touch with iweb again.

mark13

Transferred to Iweb from III. Transfer was very smooth. I trade 2 -3 times a month, all deals have been fine so far and executed smoothly. Good & cheap service so far. Did compare with other low cost brokers and I chose iweb. no regrets as yet. does what it says.

copper.cow

mark13, does iweb provide real time pricing?

and thanks for your post, it's encouraging.

pqrdef

Obviously you get the real-time offer or bid price if you ask for a buying or selling quote. On other screens you get a 15-minute lag.

EdGasket

I found the Halifax platform unreliable in times of hectic market activity i.e. when you most want to use it, and have given up with them. I use TD Waterhouse and they have been fine. You could also try x-o which does use the halifax platform if you aren;'t too bothered about system availability; they only charge £5.95 a trade.

copper.cow

thanks pqrdef for clarifying the matter.

EdGasket, thanks for your post. you weren't the only one mentioning Halifax's unreliability during hectic times. and that can be worrying.

i will contact XO and see what they say.

copper.cow

i rang SVS early today on the matter of dividend reinvestment. it doesn't do automatic dividend reinvestment. but once you've had over £50 dividend (not sure if £50 exact is included) in balance, you can invest the money. does anyone know if the same applies to those providers who claim not to have dividend reinvestment facility?

thanks