O2- Going back to original tariff after upping it?

DazzaMc

I recently upped my contract with o2 and have since left my job etc and am really struggling but there is no option when I log in to go back to my original tariff and when I asked about it o2 told me it is o2's policy you can't go back - doesn't sound quite right to me??

forgotmyname

Some allow you to move down a level after a certain time but not all do.

I dont think Vodafone do either.

How long is the contract for? Sell the phone and use that money to pay towards the contract?

grumbler

DazzaMc wrote: »

I recently upped my contract with o2 and have since left my job etc and am really struggling but there is no option when I log in to go back to my original tariff and when I asked about it o2 told me it is o2's policy you can't go back - doesn't sound quite right to me??

Doesn't sound right to me either. Some 'policy' cannot override the original contract. If they allow to move to a higher tariff, there is no reason for not allowing to move to a lower one as long as it is the same or more expensive than the original.

DazzaMc

I've lost the phone so I'm using an old one and I don't want to reduce it just go back to my original one

Forwandert

Do you up your contract or enter into a higher tariff with a new phone?

DazzaMc

Just upped the contract

diamonds

Did you upgrade to new handset on a higher plan ? You can revert to the plan your contract/upgrade was taken on at any time, even if you went up whatever plan you can always revert back to a plan you joined on (if still available) or current plans at the nearest same cost price.

What plan did you join/upgrade on & what plan are you currently on ?

DazzaMc

It's a blackberry on a £15 a month contract with £6 blackberry data bolt on making it £21 - 200 mins, unlimited text and whatever amount of data it is can't remember.. They are telling me I can't go back after going up to £32 which I now cannot afford. No new handset, just change of tariff.

thatsean

Sounds like baloney to me - you committed to 12/18/24 payments of £21; if you didn't recommit when you changed price plan I'd go through their complaints policy. As an aside - I joined o2 on a £10.50 sim only, upped it to on and on @£20, and have just reduced it.

Silly o2.

DazzaMc

I just changed it online so pretty sure didnt recommit

gjchester

DazzaMc wrote: »

I just changed it online so pretty sure didnt recommit

When did you take the contract out?

If the old tarriff has been retied then yuo cannot move back to it as it will be closed off. It may be the back office staff can help but it will not be a selection on frontline customer services screens or the online selection.